Clinical Manager I - Primary Care Shepherd Park

Children’s Health Centers work with community partners to help build healthy neighborhoods. Through outreach programs and advocacy, we can identify specific community needs and continue to serve our youth in critical health areas such as asthma, mental health, substance use, obesity and sexual health.

Our Centers are the largest providers of pediatric primary care services in Washington, D.C. We are proud to offer community-focused, culturally competent care. We work to build healthy communities by delivering care through our health centers, clinics and mobile health services.

Position Summary

All nursing practice is based on the legal scope of practice, national and specialty nursing standards, CNMC Policies and Procedures, and in accordance with all applicable laws and regulations. The Professional Model of Care requires registered professional nurses to be responsible and accountable for their own practice. CNMC supports the development of RN relationships within the community; specifically, those relationships associated with the health and wellbeing of the community at large.

Children's National Shepherd Park is open Mon, Tue, Wed, Thu (8am - 8:30pm); Fri (8am - 5pm); and every 3rd Saturday of the month. 

Minimum Education
BSN (Required) or equivalent experience in a related field preferred.

Minimum Work Experience
5 years of Nursing experience. Demonstrated experience in a charge nurse role in a comparable setting. Minimum of one-year recent pediatric experience in a comparable setting. Minimum of 1 year of demonstrated nursing leadership experience. (Required)

Functional Accountabilities:

Professional Practice/Research

• Participate in/support Shared Leadership.

• Contribute to CNMC’s Magnet Journey.

• Ensure that nursing is based on evidence of best practice.

• Accountable to support/participate the Division of Nursing’s Performance Improvement process.

• Participate in community activities.

Implements Nursing Process

• Function as a resource in the charge nurse role for all aspects of patient care delivery.

• Continuously evaluate patient care delivered to all patients and families.

• Maintain knowledge and responsibility for patients on the unit.

• Assume direct patient care responsibility as needed, to meet identified patient care needs.

Communication Channels

• Utilizes therapeutic communication when dealing with patients and families.

• Demonstrates skillful communication by adapting techniques based on the situation.

• Collaborates with staff, patients/families, and members of the health care team to facilitate patient outcomes.

• Written communication reflects clear concise, goal directed, and objective information.

• Leads hospital/division projects or committees.

Leadership

• Manage conflict effectively by giving feedback in a constructive, positive, and objective manner.

• Assist staff in conflict resolution.

• Assist staff to evaluate their own behavior and its impact on others.

• Organize unit operations for the delivery of patient care and identified outcomes.

• Prioritize and direct unit to ensure quality care.

• Facilitate changes by actively participating in the change process.

• Maintain and encourage unit cohesiveness by maintaining a productive work atmosphere.

• Support staff through stressful situations.

• Commend work efforts of staff.

• Utilize critical thinking skills to problem solve unit issues.

• Complete performance evaluations for assigned staff in a timely manner.

• Plan activities to meet own educational needs.

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities:

Organizational Commitment/Identification 

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance