Overnight Assistant Front Office Manager

Company Description

As the Overnight Assistant Front Office Manager, you will apply your leadership and people skills to manage overall hotel operations, ensuring a smooth and exceptional guest experience during the night. You will collaborate with key departments, work closely with teams, and oversee the successful completion of night audit procedures, all contributing to the seamless flow of our nightly operations.

Job Description

Why work for Fairmont Pacific Rim?

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive salary, starting from $76,000.00 per annum
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• TransLink monthly pass reimbursement program
• Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
• Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
• Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
• Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
• Opportunity to grow within a collaborative and professional Rooms Division team
• Opportunity to shape and innovate elevated guest experiences
• Work alongside passionate, service-driven professionals
• Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city

What you will be doing:

• Ensure guest satisfaction by resolving any problems and concerns with exceptional services and ensuring guest safety is our number one priority
• Reconcile revenue balances, process guest ledgers and balance accounts receivable, balance and audit postings and settlements
• Prepare management reports
• Ensure all system updates for the front office is completed 
• Lead, support and supervise all overnight operational departments
• Other duties as assigned

Qualifications

Your experience and skills include:

• Previous leadership experience within Front Office or Rooms Division in a luxury hotel environment
• Strong knowledge of Front Desk operations, guest service standards, and hotel systems (e.g., Opera or similar PMS)
• Proven ability to lead, coach, and develop a team in a fast-paced environment
• Excellent communication and interpersonal skills, with a passion for delivering exceptional guest experiences
• Strong problem-solving skills and the ability to handle guest concerns with professionalism and care
• Highly organized with the ability to manage multiple priorities, including scheduling and payroll

Additional Information

Your team and working environment:

You will work closely with the Front Office team and collaborate with other departments to deliver a seamless and personalized guest journey. As a leader, you will inspire your team to create meaningful connections and elevate every guest interaction.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS