Senior Implementation Engineer

Artisight transforms hospital operations with its Smart Hospital Platform, helping health systems reduce costs and improve patient care. The Senior Implementation Engineer will oversee the implementation process, manage projects, and provide guidance to junior engineers while collaborating with internal and external teams.

Responsibilities:

• Lead the gathering, analysis, and specification of technical requirements with clients to ensure successful implementation
• Take ownership of implementation projects, providing end-to-end technical leadership and support from initiation through go-live and handoff to client operational teams
• Collaborate directly with clients and internal teams, including DevOps, Service Desk, and engineering, to ensure smooth implementation and transition to production
• Provide advanced troubleshooting, problem resolution, and technical support during implementation and post-sale phases
• Lead technical presentations, training sessions, and knowledge transfer with clients, resellers, and internal teams
• Mentor and support junior engineers, guiding best practices and ensuring quality standards throughout the implementation process
• Manage relationships with key stakeholders, setting realistic expectations, tracking progress, and ensuring high levels of client satisfaction throughout the implementation lifecycle

Requirements:

• 3-5 years of enterprise IT experience with a proven track record of leading complex, client-facing technical implementations
• Expertise in Linux, web applications, and cloud environments, including server, network, and storage systems both on-premises and in public cloud
• Experience in Healthcare IT or other highly regulated industries
• Experience with Python scripting or similar automation tools, and Kubernetes for container orchestration and management
• Exceptional verbal and written communication skills, with the ability to present complex technical concepts to both technical and non-technical audiences
• Strong client management and relationship-building skills, with the ability to set expectations, manage competing stakeholder demands, and maintain focus on long-term client success
• Self-driven and collaborative, with the ability to lead cross-functional teams, manage multiple priorities, and drive results in a fast-paced environment
• Public Cloud infrastructure experience (AWS, Azure, GCP)
• Experience collaborating with DevOps and engineering teams to refine processes and tools for scalable implementations
• Expertise in Ansible for configuration management and automation