Client Success Manager (Mid-Market)

rater8 is a leader in healthcare reputation management, recognized as a Great Place to Work™. As a Client Success Manager, you will develop strategies for client meetings, build strong partnerships, analyze data, and ensure seamless support for clients in a fully remote environment.

Responsibilities:

• Develop the agenda and consultative strategy for high-impact client Strategy Consult (QBR) meetings
• Conduct these meetings for rater8 clients, shadow experienced CSMs, and demonstrate the ongoing value of rater8 products
• Build strong rapport and confidence with clients, becoming their trusted advisor on use of our products
• Provide an outgoing, enthusiastic, and confident demeanor while supporting them
• Analyze and present results and data to clients during Strategy Consult meetings
• Demo new features and encourage client adoption
• Ensure smooth operations by personally managing, completing, and/or delegating support inquiries
• Create clear, concise, and compelling client communications that uphold rater8's reputation and detailed internal notes when delegating support tickets
• Embrace other essential tasks as assigned

Requirements:

• 3 to 4 years of experience as a Client Success Manager or in a relevant position
• Exceptional Communicator: You are a great and confident, well-spoken communicator. You are comfortable speaking with all levels of clients and employees, embodying a natural, conversational style that clearly and concisely represents rater8's platform. Friendliness and strong listening skills are non-negotiable. The ability to express technical concepts in layman's terms on the fly is essential
• Confident Problem Solver: Able to think on your feet
• Detail-Oriented: Highly organized and focused on details
• Inquisitive and Analytical: Naturally curious, excited about data, and ready to dig into results
• Tech-Savvy: Interested in cool software and able to easily learn new technology. You have solid skills in Microsoft Office and Google Workspace, especially Excel/Sheets
• Holds a Bachelor's degree or equivalent experience; past consulting, education, or support experience is a plus
• US Residents only. Must reside in the continental U.S., be authorized to work without sponsorship, and not reside in California