Customer Service Representative (Asia- Remote)

Nuitée is a company focused on transforming the travel industry with API-driven solutions. They are seeking an experienced Customer Service Representative to manage urgent customer issues and travel disruptions, acting as a key contact for escalations and ensuring timely resolutions.

Responsibilities:

• Handle emergency and urgent customer inquiries via phone, email, and chat
• Resolve escalated issues and provide timely, effective solutions
• Coordinate with internal teams, hotels, and partners to address travel disruptions
• Maintain accurate records and documentation of incidents and resolutions
• Monitor and track emergency cases to ensure resolution within SLA
• Contribute to process improvements for the Emergency Team
• Support junior team members and provide guidance during high-pressure situations

Requirements:

• 4–5 years of experience in customer service, preferably in travel, hospitality, or emergency support
• Strong problem-solving and decision-making skills under pressure
• Excellent communication and interpersonal abilities
• Proficient with Microsoft Office and customer service tools
• Ability to multitask in a fast-paced, high-stress environment
• Detail-oriented and highly organized
• Experience handling escalations and urgent cases
• Business English plus another Asian language