Principal Client Project/Programme Manager

NTT DATA, Inc. is a company renowned for its technical excellence and innovations, seeking a Principal Client Project/Programme Manager. This role involves leading and directing concurrent client projects, ensuring delivery across multiple business areas and managing project stakeholders from concept to implementation.

Responsibilities:

• Leads direct concurrent standard or complex projects and in the case of program management, ensuring the management of multiple related projects directed towards a common objective
• Engages with senior leadership type stakeholders to deliver projects from original concept through final implementation
• Ensures client satisfaction and manages escalations, acting as single point of contact to the client
• Ensures that the project / program delivers as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
• Manages delivery of the project/program, including rigorous scope control and change management
• Documents and manages project / program risks and issues
• Ensures clear and concise communications to all stakeholders
• Provides pre-sales support by working with sales teams to scope and cost a project or program solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process
• Identifies opportunities and influences the sale by conducting a business conversation with the client at senior leadership level positioning organizational consulting and technical services offerings
• Coordinates activities of the project teams through task delegation, resource assignment and program management
• May indirectly manage a team of project managers and implementation resources. Provides guidance, mentorship, and supports team to achieve required results
• Performs any other related task as required

Requirements:

• Extended project management skills, including the ability to plan, organize, and execute projects from initiation to completion
• Ability to establish strong relationships with internal stakeholders and external clients
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
• Excellent written and verbal communication skills
• Excellent team-building skills and ability to work in high-pressure environments
• Extended ability to manage urgent and complex tasks simultaneously
• Extended business acumen and commercial skills
• Passionate, strong initiative, self-driven with a commitment to succeed
• Significant influencing ability whilst taking a collaborative approach
• Decisive with good attention to detail ability
• Significant ability to promote project services to both internal stakeholders and external clients
• Excellent competent in project change management
• Extended knowledge of the industry, domain, or technology related to the client's project
• Extended problem-solving and analytical skills to identify and address issues that may arise during project implementation
• Bachelor's degree or equivalent in business and / or project management or related field
• Relevant project management certifications preferably PMP required
• Extended project / program management experience preferably in a multi-national Professional Services environment
• Extended client engagement experience
• Extended understanding of the project/program life cycle
• Extended competency in project/program change management
• Extended experience managing expectations when balancing alternatives against business and financial constraints
• ITIL certification is beneficial