Sr Services Manager - Customer Service Management

GE Vernova is a company focused on providing innovative solutions in energy. They are seeking a Customer Service Manager who will be the primary point of contact for customers throughout the outage lifecycle, ensuring projects are planned and executed with excellence in safety, quality, delivery, and cost.

Responsibilities:

• Serve as the single point of contact for assigned customers, building trust and long-term reliance through consistent, credible communication
• Engage in substantive technical discussions with customers during ITO (Inquiry to Order) processes, establishing credibility from the first interaction
• Proactively identify customer needs and develop solutions aligned with business priorities
• Develop detailed, customer-specific scopes of work tailored to equipment type and service requirements
• Build comprehensive, man-loaded project schedules based on clearly defined scopes
• Develop accurate job cost estimates grounded in detailed scheduling and resource planning
• Lead end-to-end outage planning, including contingency development for scope variations and field surprises
• Collaborate closely with Local Customer Team (LCT) members across functions to ensure seamless project execution
• Apply a deep understanding of EHS and quality risks inherent to each scope of work
• Actively participate in Daily Management meetings and team forums to share best practices and drive process improvements
• Contribute to a strong team culture through peer collaboration, knowledge sharing, and openness to feedback

Requirements:

• Bachelor's Degree from an accredited university or college in Engineering
• Foundational technical knowledge is a non-negotiable prerequisite for this role. Candidates without this foundation will be unable to independently perform the core duties of the CSM position
• Background as a Mechanical TFA (Technical Field Advisor) or Outage Manager is strongly preferred — this experience provides the technical foundation essential to day-one effectiveness
• Working knowledge of Steam Power equipment, systems, and outage work scopes
• Familiarity with GE Vernova tools, applications, and processes used to quote, plan, execute, and close out projects
• Demonstrated ability to develop scopes of work, man-loaded schedules, and job cost estimates
• Strong understanding of EHS standards and quality requirements in field service environments
• Experience operating within the Fossil, Industrial, or Nuclear Steam Power segments
• Familiarity with the Outage End-to-End (OE2E) process
• Exposure to GE Vernova's SQDC mindset and Vernova Way behaviors