Customer Success Manager - Automotive Rental Franchises

UVeye is a company focused on redefining vehicle safety and reliability through advanced AI-centric technology. The Customer Success Manager will drive adoption and operational excellence for franchise and independent rental operators, building long-term relationships and consulting on best practices to maximize the value of UVeye's technology.

Responsibilities:

• Train, coach, and enable franchise and independent rental locations on how to effectively use UVeye and embed it into their check‑in, check‑out, and damage documentation processes
• Consistently deliver and communicate ROI by consulting on operational improvements, revenue opportunities (damage recovery, tire and safety items), and labor efficiencies enabled by UVeye
• Build strong relationships with franchise owners, general managers, and on‑site leaders, becoming their go‑to partner for rental operations and UVeye best practices
• Proactively uncover business goals, pain points, and workflow gaps at each location and translate them into clear action plans that leverage UVeye and our integrations (e.g., rental management platforms such as TSD)
• Analyze site and portfolio‑level performance (scan volume, utilization, damage capture, revenue impact, compliance with process) and use data to drive adoption, behavior change, and continuous improvement
• Manage a book of business spanning multiple franchise groups and independent locations, prioritizing your time and travel based on impact, risk, and growth potential
• Partner closely with Sales, Customer Success, Ops, Field Service, and Product to ensure smooth launches, solve operational issues, and advocate for customer rental needs
• Identify and manage opportunities for organic growth within your accounts, including additional UVeye systems, new locations, and adoption of new features and integrations
• Capture and share field insights to improve our playbooks, processes, and product roadmap for the rental vertical

Requirements:

• 3+ years in Customer Success, Account Management, or similar client-facing role, ideally in SaaS, automotive, mobility, or fleet environments
• 3+ years of experience in the automotive or car rental space, with hands‑on exposure to daily operations (rental, loaner, fixed or variable ops, fleet management, or similar)
• Proven experience managing a portfolio of accounts, balancing strategic stakeholders with high‑touch frontline support
• Strong consultative mindset and ability to translate operational challenges into concrete, data‑driven recommendations
• Comfortable working in a fast‑paced, high‑growth environment with changing priorities and ambitious targets
• Excellent organization, follow‑through, and attention to detail across multiple projects, locations, and stakeholders
• Technical aptitude, including familiarity with software platforms, dashboards/analytics, and CRM tools
• Solid understanding of car rental operations (check‑in/check‑out, damage documentation, fleet utilization, rate and revenue dynamics)
• Willingness to travel up to ~60% to visit customer sites, support launches, and conduct on‑site training and business reviews
• Experience working with franchise and independent business owners, or multi‑location operators, is a strong plus