Client Services Project Manager

Epiq is a values-driven community that contributes to complex global legal outcomes. The Project Manager of Client Services will lead and manage client relationships through effective project management, ensuring high-quality service delivery and proactive communication with clients.

Responsibilities:

• Serves as the primary liaison with key internal and external client representatives with the goal of owning the service delivery relationship
• Drives overall satisfaction through effective coordination and communication of client deliverables
• Effectively executes project forecasts and work schedules implemented by the Sr. Program Manager or Client Services Director
• Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners
• Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Sr. Program Manager of Client Services Director
• Ensures that an update to date record is maintained with regard to the status of all projects being worked on
• Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality
• Instills confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offering

Requirements:

• Demonstrated success in the management of multiple simultaneous projects
• Oral and written communication skills which provide a strong and confident leadership presence
• Excellent cross-department relationship skills which include the ability to talk to technical team members and partners who leverage database knowledge and SQL queries to produce output for the team to review
• A solid understanding of database design and management, data processing activities and legal document review requirements
• Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements
• Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met