Solutions Engineer (Navy and USMC East)

F5 is a company dedicated to enhancing the digital world through secure and innovative application solutions. The Senior Solutions Engineer role involves providing technical support in pre-sales activities, designing solutions, and maintaining customer relationships to ensure satisfaction and effective implementation of F5 products.

Responsibilities:

• Act as a trusted advisor providing technical expertise through Sales presentations, Solution designs, Solution demonstrations, and Proof of Concepts
• Provide solution designs and systems engineering configurations
• Develop and Maintain a high level of technical knowledge of F5 product set, the relevant industry, and Sales aptitude
• Design differentiating solutions and articulate technical and business value of F5 Solutions against competitors
• Design technical solutions that can solve customer business problems or create a new service offering
• Participate in the development and support of content (presentations, WP’s, use cases…) for customers and partners
• Maintain knowledge of competitive landscape and share with peer group
• Foster a collaborative, team-based environment, sharing best practices and success and building lasting relationships
• Effectively negotiate and pursue conflict resolution
• Own or assist on Change Request (CR) and Customer Special Request (CSR) cases on behalf of customer
• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies
• Perform other related duties as assigned
• Can articulate the F5 Sales Strategy, Messaging, and positioning F5 value proposition for customer business objectives
• Develop and maintain trusted advisor relationships with customer technology staff and management
• Consistently provide world-class customer service during pre-sales and post-sales activities
• Can deliver sales pitch/whiteboards at CxO level through to detailed technical staff
• Actively use Salesforce.com for each opportunity and named account
• Partner with the sales team to develop and manage Technical Account Plans and/or Territory Account Plans
• Understand and effectively utilize F5 organizational resources
• Actively utilize SE tools: CSR, Salesforce, Aha!, Sharepoint, and others
• Identify and qualify technical opportunities
• Influence Sales strategy
• Determine viability of opportunity and map out account political structure
• Support F5 channel partner sales initiatives
• Provide channel partners sustainable training on F5 solutions and competitive differentiation
• Provide channel partners technical expertise and oversight as required
• Proactively provide consultative support
• Work in collaboration with Channel and Sales management to establish channel partners and to qualify partner’s ability to sell F5 solutions
• Understand and follow the escalation process
• Partner with the F5 Technical Support and customers/partners to resolve issues

Requirements:

• 8+ years of related industry experience
• 4+ years pre-sales experience
• BS/BA or equivalent work experience
• Active Top Secret Security Clearance Required
• Expert written and oral communication skills
• Expert presentation skills
• Experience with MS office suite or Works
• System administrator skills with UNIX, Microsoft or application knowledge
• Network design background
• Demonstrate expert knowledge of: Industry and F5 Networks-targeted technologies, Industry trends and cycles, Windows Server Applications and OS
• Demonstrate proficiency in: Configuration and troubleshooting of servers, Active Directory, Domain design
• Presales experience working with the DOD preferred
• CIFS/SMB. DFS and FRS experience are a plus
• Unix: Solaris, Linux, BSD, Irix, AIX, HP/UX are a plus, with expertise in at least one of the two operating systems
• AI concepts and technology