EverCommerceRemote
EverHealth - Mid-Market Customer Success Manager (Remote, US)
United States of America
Full Time
1 week ago
$70,000 - $80,000 USD
No H1B
Key skills
SaaSSalesforceCRMStakeholder ManagementCommunicationCustomer SuccessAccount ManagementSales
About this role
EverCommerce is a leading service commerce platform on a mission to digitally transform the service economy with tailored SaaS solutions. They are seeking a Mid-Market Customer Success Manager to support healthcare organizations using their EHR platform, focusing on revenue cycle workflows and customer escalations.
Responsibilities:
- Own a portfolio of mid-market healthcare customers, accountable for retention, expansion, and customer health
- Develop deep expertise in our EHR platform, including clinical, operational, RCM, and payments workflows
- Lead consultative, workflow-driven conversations to assess needs, identify gaps, and recommend best practices
- Drive adoption and optimization tied to measurable business and financial outcomes
- Own customer escalations end-to-end, serving as the single-threaded owner and coordinating with Product, Engineering, RCM, Support, and Sales
- Proactively identify risk and implement mitigation plans
- Lead Business Reviews focused on usage, workflow efficiency, and financial performance
- Identify and manage renewal and expansion opportunities
- Maintain accurate account health and forecasting in Salesforce (or equivalent CRM)
Requirements:
- 4 –7 years in Customer Success, Account Management, Healthcare Consulting, Implementation, or Support
- Direct experience supporting or delivering an EHR platform
- Strong understanding of EHR, RCM, and healthcare payments workflows
- Proven expertise in escalation management, including executive-level situations
- Strong cross-functional partnership skills and ability to influence without authority
- Technical aptitude and comfort getting deep into workflows and data
- Excellent communication and stakeholder management skills
- Background in healthcare billing, claims, or practice operations
- Experience supporting mid-market healthcare organizations
- Familiarity with healthcare financial KPIs (AR days, denial rates, collections)
- Salesforce and Customer Success tooling experience