Key skills
Salesforce architectureSalesforce platform developmentApexLightning ComponentsExperience CloudSalesforce APIsSalesforce declarative toolsOmni-Channel routingCRM/contact center integrationsAmazon Connect integrationREST APIsSOAP APIsMiddleware toolsMuleSoftAI-driven customer engagementEinsteinAgentforceIdentitysecurity architectureSSOMFAEncryptionSecure integration patternsJavaScriptHTML5CSSAgile developmentScrumSAFeKanbanSalesforce Certified Platform Developer ISalesforce Certified Platform AdministratorSalesforce Platform Developer IISalesforce Application ArchitectSalesforce System ArchitectSalesforce Government CloudAIAnalyticsBITableauPower BIAWSAzureSalesforceCRMAgileLeadershipMentoringPrototypingCommunication
About this role
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. They are seeking a Senior Salesforce Developer / Technical Lead to drive the design and delivery of advanced, integrated customer engagement solutions for Federal agencies, combining hands-on development with technical leadership.
Responsibilities:
- Lead the design, architecture, and implementation of Salesforce-based contact center solutions, from prototyping through enterprise-scale production deployments
- Architect and oversee integrations between Salesforce and Amazon Connect (or similar cloud IVR/ACD platforms), including real-time data exchange, screen-pop functionality, and omnichannel routing
- Define technical solutions and integration patterns across Salesforce, AI platforms, and external agency systems
- Provide technical leadership to development teams, including code reviews, design reviews, and mentoring junior and mid-level developers
- Collaborate with stakeholders to translate business needs into scalable technical solutions and lead solutioning discussions with clients
- Establish and enforce Salesforce development best practices, coding standards, and DevSecOps processes
- Ensure all solutions meet Federal security and compliance requirements (e.g., FedRAMP, ATO)
- Oversee full lifecycle delivery, including architecture, development, testing, deployment, and sustainment
- Support proposal efforts, technical solutioning, and estimation for new work as needed
- Lead knowledge transfer and provide strategic guidance to client teams for long-term system success
Requirements:
- Bachelor's degree in IT or related field and a minimum of 8 years of relevant experience or or Masters with a minimum 6 of relevant experience, progressive experience in Salesforce development and architecture, including Federal program experience
- Proven experience designing and delivering solutions in Salesforce Government Cloud environments
- Strong experience integrating Salesforce with Amazon Connect cloud-based contact center platforms (required)
- U.S. Citizenship required
- Ability to obtain and maintain a Public Trust clearance
- Salesforce Certified Platform Developer I
- Salesforce Certified Platform Administrator
- At least two advanced certifications (e.g., Platform Developer II, Application Architect, System Architect)
- Strong experience with Omni-Channel routing, screen pops, and real-time CRM/contact center integrations
- Deep expertise in Salesforce platform development: Apex, Lightning Components, Experience Cloud, and APIs
- Experience designing scalable integration architectures using REST/SOAP APIs and middleware tools (e.g., MuleSoft or equivalent)
- Experience with Einstein / Agentforce capabilities and AI-driven customer engagement solutions
- Strong understanding of identity and security architecture, including SSO, MFA, encryption, and secure integration patterns
- Proficiency in modern web technologies (JavaScript, HTML5, CSS)
- Experience with Salesforce declarative tools (Flow, Lightning App Builder) and governance of hybrid declarative/programmatic solutions
- Experience leading development in Agile environments (Scrum, SAFe, Kanban) and guiding teams in Agile best practices
- Strong communication skills and ability to interface with technical and executive stakeholders
- Exceptional communication skills with the ability to articulate complex technical concepts to leadership and translate business requirements into technical solutions
- Proven leadership experience in managing and mentoring high-performing technical teams
- Demonstrated success in delivering multiple concurrent, large-scale Salesforce implementations in government or defense sectors
- Salesforce Architect-level certifications (Application Architect, System Architect, or CTA track progress)
- Implementations of additional contact center technology (CXone, Genesys, etc.) and additional contact center focused conversational AI, virtual agents, agent assists, etc
- Experience with Salesforce Health Cloud or Data Cloud
- Experience with AWS GovCloud or Azure Government
- Experience with enterprise analytics platforms (Tableau, Power BI, SAS)
- Experience leading multi-system integration efforts across large Federal programs
- Familiarity with additional low-code/no-code platforms and modern cloud-native architectures