About this role
Resmed is seeking a customer-focused Customer Service Representative to support testing, scheduling, and customer service operations in a fast-paced healthcare environment. The role involves providing exceptional customer and patient support, guiding customers through website tools, and troubleshooting technical issues to ensure user satisfaction.
Responsibilities:
- Answer inbound calls, chats, and emails to support customers with testing tools and uploads
- Handle overflow scheduling calls
- Troubleshoot Overnight Pulse Oximetry upload issues
- Process and validate test orders, physician updates, and faxed results
- Work shared departmental queues and assist with cross-training as needed
Requirements:
- 1+ year of preferred customer service or support experience
- High school diploma
- Proficiency in Excel and MS Office
- Excellent phone presence, attention to detail, and multitasking skills
- Knowledge of oximetry/sleep testing equipment