Director, Agency & Media

Tunnl is building a future where artificial intelligence enables organizations to connect meaningfully with the people who matter most. The Director, Agency & Media is a senior client leader responsible for owning client strategy, driving account growth, and ensuring excellence in delivery across a defined book of business.

Responsibilities:

• Own senior client relationships and anticipate renewal risks before they escalate
• Align deliverables with client business needs, timelines, and campaign goals
• Proactively identify and propose expansion opportunities, connecting client news and context to research and audience solutions
• Build POVs based on client org structure and goals, and brief AE and leadership on cross-sell and upsell signals
• Own contract renewal timelines and communicate status to leadership
• Shape how Tunnl is positioned and packaged for agency partners — from individual campaigns to enterprise relationships
• Oversee pod-wide delivery and project excellence across your book of business
• Review timelines, scopes, and internal trackers for consistency
• Provide final sign-off on audience, survey, and modeling deliverables before client delivery
• Audit delivery systems for handoff gaps or misalignment and escalate cross-team blockers
• Coach Managers on project management practices, reporting quality, and client communication
• Set direction for reporting and insight strategy in alignment with each client's research plan
• Ensure quality and consistency of research deliverables across accounts
• Lead insight-sharing across accounts and partner with SR leads on new research ideas and QA structure
• Connect audience usage to campaign impact and activation outcomes
• Shape account growth strategy across agency verticals
• Oversee strategic documentation for enterprise accounts and maintain HubSpot hygiene and accuracy for forecasting
• Develop and maintain a clear view of each client's org structure, priorities, and decision-making landscape
• Lead strategic planning across your client portfolio in close partnership with the AE
• Build team-wide habits around project management, intake, and QA
• Lead cross-functional projects to improve Tunnl's scalability
• Escalate cross-team blockers and align on resolution paths
• Partner closely with the AE on account growth strategy
• Drive collaboration across Strategic Research and Product on behalf of your clients
• Coach Managers on reporting, intake, QA, and client communication
• Provide regular feedback and growth paths aligned with Tunnl's talent ladder
• Guide junior team members through client conversations, insight framing, and audience usage strategy