Senior Customer Success Manager

SuperDial is transforming AI in healthcare by building scalable, AI-powered solutions that optimize revenue cycle management. They are seeking a Senior Customer Success Manager to lead customer relationships, drive renewals and expansion, and ensure maximum value for customers from their platform.

Responsibilities:

• Own customer relationships: Lead meetings independently, maintain clear next steps, and build trust across all levels of the client organization
• Drive renewals and expansion: Manage churn risk, identify and execute upsell opportunities, and contribute directly to improving net revenue retention (NRR)
• Act as the quarterback for your accounts: Coordinate across Product, Engineering, and Operations to ensure smooth execution and timely issue resolution
• Bridge business and technical conversations: Understand customer goals, technical context, and constraints, and translate between stakeholders with clarity and confidence
• Bring structure to unstructured environments: Create repeatable processes and documentation that make customer management more predictable and scalable
• Leverage data and insight: Use a quantitative, analytical approach to identify trends, risks, and opportunities within your portfolio
• Collaborate cross-functionally: Partner with internal teams to surface customer feedback, advocate for product improvements, and enhance overall experience
• Travel occasionally: Visit customers or attend industry events when needed