Customer Success Executive (Southeast Region)

Hippocratic AI is the leading generative AI company in healthcare, seeking a Customer Success Executive with health systems experience. The role involves working closely with healthcare systems to implement and operationalize AI solutions, ensuring strong adoption and measurable outcomes in clinical environments.

Responsibilities:

• Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations
• Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations
• Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner
• Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes
• Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success
• Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations
• Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns
• Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences
• Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders
• Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations
• This role requires a minimum of 25-50% travel, which may include overnight or out-of-state trips