Customer Service Representative (English & Spanish Speaking) - Remote

Tireseasycom is a pioneering company in the automotive e-commerce industry, dedicated to transforming how tires are delivered and experienced. They are seeking a Bilingual Customer Service Representative to provide exceptional support across various channels, contributing to customer satisfaction and service innovation.

Responsibilities:

• Customer service support for our stores:
• Phone line coverage
• Monitor ticketing system and participate in resolution of issues for assigned case types
• Assist customers with order and return inquiries
• Assist with general customer service tasks, such as voicemail monitoring
• Responsibilities may change or adapt to the needs of our rapidly growing team

Requirements:

• Bilingual in English and Spanish
• High School Diploma or equivalent
• Must not have had any disciplinary actions regarding attendance, conduct and/or performance in the past 90 days, and must not be approaching such action
• Available for the following shifts, will be scheduled for 5 days per week from Monday-Saturday: 5:00am-2:00pm Pacific Standard Time (PST), 6:00am-3:00pm Pacific Standard Time (PST), 7:00am-4:00pm Pacific Standard Time (PST), 8:00am-5:00PM Pacific Standard Time (PST)
• High speed Wi-Fi connection of at least 100 MBPS, hard wired in with ethernet cord & backup internet source
• Minimum of 1 year of experience handling inbound calls in a fast-paced, high-volume call center
• Experience with tires or automotive industry
• Bilingual in Spanish and English
• Comfort with Google Suite products and/or Microsoft Office products
• You're a great team member with a can-do attitude!