Customer Service Representative

Ferguson is a leading supplier across various industries, committed to simplifying complex projects for its customers. The Customer Service Representative will support internal associates by providing timely order information, researching lead times, and ensuring a positive customer experience through effective communication and process adherence.

Responsibilities:

• Provide ongoing support to internal associates across Ferguson Home sales and support teams
• Research and respond to lead time and ETA requests submitted through internal applications
• Identify where items were ordered, including reviewing purchase orders and sourcing details
• Utilize order management systems to research order history and status
• Communicate clearly and professionally with internal partners through written and verbal communication
• Follow established processes to ensure accurate, consistent, and timely responses
• Manage multiple requests simultaneously in a fast‑paced environment while maintaining focus, attention to detail, and appropriate urgency

Requirements:

• Demonstrated focus on delivering a positive customer experience and supporting internal teams with care and accuracy
• Career‑oriented mindset with a desire to learn, grow, and build foundational skills within Sales Support
• Attention to detail with the ability to research and analyze order information
• Process‑oriented mindset with strong organizational skills
• Effective verbal and written communication skills