Customer Service Phone Billing Representative

Performance Home Medical is a leader in providing quality products and services in the healthcare sector. They are seeking a motivated individual to join their Billing Center phone team, responsible for handling billing inquiries, assisting with collections, and maintaining knowledge of insurance guidelines.

Responsibilities:

• Answers billing and collection questions for patients, referral sources and coworkers
• Works closely with PHM’s billing and collections services for both insurance plans and patient’s private pay balances
• Assists PHM’s billing and collections services with denials
• Maintains and requests on-going authorizations when required to assure flow of revenue
• Maintains a high level of knowledge and understanding of the insurance guidelines for all payers within the PHM designated patient base
• Works designated reports to maintain all avenues of reimbursement flow smoothly
• Follows insurance plan guidelines as well as State and Federal Regulations
• Other duties assigned by manager
• Ability to learn quickly
• Team player that will contribute for a professional and fun environment to work in
• Reliable internet access is required to ensure smooth communication and performance in a remote setting
• Prioritize multiple tasks efficiently and independently in a fast-paced environment
• Competency in working within a healthcare billing and records system a plus
• Answering patient and insurance phone calls with questions regarding invoice and insurance documentation requirements
• Troubleshooting patient issues with their account including detailed review of invoices submitted to their insurance companies
• Ability to de-escalate situations involving dissatisfied patients

Requirements:

• Responsible, reliable, detail orientated and can multitask in a fast-paced environment
• Good people skills to deal with patients, referral sources, and insurance companies on the phone and internet
• Ability to learn quickly
• Team player that will contribute for a professional and fun environment to work in
• Reliable internet access is required to ensure smooth communication and performance in a remote setting
• Prioritize multiple tasks efficiently and independently in a fast-paced environment
• Answering patient and insurance phone calls with questions regarding invoice and insurance documentation requirements
• Troubleshooting patient issues with their account including detailed review of invoices submitted to their insurance companies
• Ability to de-escalate situations involving dissatisfied patients
• Previous professional experience or educational background in healthcare customer service or intake
• A background in medical equipment
• Competency in working within a healthcare billing and records system