Customer Success Manager (Remote)

Recruiting from Scratch is representing a dynamic and innovative company in the software development industry that focuses on delivering cutting-edge security solutions. They are seeking a Customer Success Manager to manage client accounts, ensuring high levels of customer satisfaction and retention while collaborating with cross-functional teams to address customer needs.

Responsibilities:

• Manage a portfolio of client accounts, ensuring high levels of customer satisfaction and retention
• Collaborate with cross-functional teams to address customer needs and provide tailored solutions
• Utilize AWS technologies to enhance customer experiences and streamline processes
• Conduct regular check-ins and performance reviews with clients to ensure alignment with their business goals
• Analyze customer feedback and data to identify trends and areas for improvement
• Develop and deliver training sessions to help clients maximize the value of the company's offerings
• Advocate for customer needs within the organization to drive product enhancements and service improvements

Requirements:

• 2-5 years of experience in account management or customer success within the software development industry
• Proven track record of managing client relationships and delivering measurable results
• Strong familiarity with AWS and its applications in customer success scenarios
• Excellent communication and interpersonal skills to effectively engage with clients and internal teams
• Ability to analyze data and provide actionable insights to enhance customer satisfaction
• Experience working in a fast-paced, startup environment
• Familiarity with AI and security solutions in a B2B context
• Previous experience in a role focused on customer training and support