Technology Solutions Manager (Customer Value Optimization)

job summary:

Location: San Antonio, TX (Hybrid - 3 days/week On-site)

Focus: Energy Initiatives & Customer Strategic Goals

Are you a technical expert with a passion for the energy sector? We are seeking a Technology Solutions Manager to provide high-level technical guidance and oversight for Customer Value Optimization (CVI) programs. You will serve as the bridge between engineering processes and customer strategic goals, ensuring that large-scale energy initiatives are reliable, impactful, and aligned with long-term utility goals.

location: San Antonio, Texas

job type: Contract

salary: $60 - 70 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

Performs technical review and analysis of initiatives designed to meet customer requests or need.

Reviews our client and customer agreements related to CVI initiatives.

Ensures project results meet goals of CVI initiatives regarding technical quality, reliability, and maintain intended improvement impacts.

Monitors project performance and recommends changes, adjustments, follow-up, resource additions or other actions to maintain improvement results.

Plans, directs and coordinates activities to identify initiative improvements to ensure we are meeting the customers' needs.

Provides the customer account manager adequate, accurate information to keep the affected customers properly informed.

Coordinates and conduct initiative reporting, analysis and track to internal stakeholders.

Coordination with engineering and technical processes to ensure successful completion of projects and technical performance.

Creates and designs reporting utilizing data from various systems such as SAP, ARM (WMIS), Service Suite to understand and track impacts of improvement initiatives

Analyze data and reporting from initiative tracking to identify if initiative is meeting the intended goals and targets.

Develop and implement program adjustments to redirect underperforming initiatives.

Provides technical assistance and engineering recommendations to managers or project initiative owners.

Provides process improvements and reviews to Customer Value Optimization or other area management.

Research/study new technologies, methods, and equipment that may be needed to meet customer initiative's needs.

Manages/coordinates/executes technical contracts that may be needed for customer initiatives.

Identifies/implements process improvements related to customer projects or initiatives, for increased Customer satisfaction and efficiencies.

Develops -contract proposals that require engineering technical analysis and development for customer initiatives.

Performs technical reviews of processes that impact our service to customers and develop recommended improvements.

Ensures compliance with all safety, training and auditable guidelines, policies, practices, organization standards, and government regulations.

Performs or coordinates the development and update of initiative tracking reports.

Performs other project and process improvement initiatives as assigned.

qualifications:

Minimum Qualifications

Subject Matter Expert experience in any of the following areas: customer service, energy/utility engineering and construction, energy initiatives and program management.

Advanced knowledge of the inner workings of the CPS Energy electrical system.

Comfortable and experienced with giving presentations to groups and speaking with customers.

Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.

Proficient in reporting software such as Tableau and developing dashboards.

Effective oral and written communication skills.

Subject Matter Expert experience writing and managing large contracts.

Ability to communicate effectively and develop successful long-term relationships with internal/external stakeholders while exemplifying the highest degree of professionalism, clarity, and diplomacy.

Minimum Education

Bachelor's degree in Engineering or related field from an ABET accredited university or Extensive Engineering Design Experience

Preferred Qualifications

Professional Certification, such as PE, CFA, PMP, ix Sigma/LEAN or other related certifications.

Advanced degree in a business field, such as MBA, Engineering, Finance, Accounting Economics, etc.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.