Desktop Support Engineer

Join the Team!

Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in a career you love?

At Align, our professionals are the key to our success. We don’t just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We’re a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team—work hard, play hard, be smart!

We believe great communities lead to great companies. That’s why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices.

Position Overview 

Align seeks a highly experienced and motivated Desktop Support Engineer that possesses strong client-service skills and solid desktop troubleshooting experience. This position will report to the Align Managed Services team, which provides monitoring and support services for critical and noncritical IT assets. Prior Hedge Fund or Alternative Investment industry experience is preferred. Qualified candidates will have prior experience providing deskside, technical support for executives and VIPs in a Corporate Environment. Excellent customer service, follow-up, and communication skills are a must.   

• The Desktop Support Engineer will be based at our client site in Baltimore, MD and will be required to work on-site two days a week.  
• This is a full-time position offering full benefits, a salary in the $70K to $80K range.
• You will be required to participate in a rotational on-call schedule that includes overnights and weekends. 

Responsibilities 

• Provide on-site desk side support for desktop-related and end user technical issues for our key managed services client locations 
• Provide outstanding customer service, IT support, follow through and resolution with a focus on Executive and VIP end users 
• Work closely with clients possessing varying levels of IT knowledge and provide technical support for users, including issues related to IP phone, desktop, connectivity and desktop applications (Microsoft Office / O365) 
• Install, upgrade and remove desktop applications / user workstations 
• Inventory control of hardware and peripherals 
• Troubleshoot general computer and server problems and ensure all systems, workstations and printers are in working order and operating efficiently 

Preferred Qualifications 

• 2 to 4 years of experience working with a Managed Services Provider 
• Ideal candidate will have a Bachelor’s degree 
• Advanced understanding of troubleshooting theory, systematic troubleshooting, split-half triage 
• Previous experience with Hybrid & Cloud environments 
• Proven ability to operate MS 365, Exchange, Intune, Entra ID (Azure AD) 
• Strong understanding of Remote Work Systems (VPNs, VMs/AVDs, RDC) 
• Familiarity with Active Directory & Group Policy 
• Basic networking skills 
• Some Hedge Fund or Alternative Investment industry experience is strongly preferred  

Qualifications 

• A minimum of two years of desktop support / end user technical support experience 
• Candidate must be client-focused, comfortable interfacing with executive clients and able to maintain a high level of service 
• Excellent verbal and written communication skills and the ability to be prompt and courteous 
• Strong attention to detail, multitasking skills, and sense of teamwork 
• Ability to work in a fast-paced & dynamic environment 

 

To support a fair, consistent, and high-quality hiring experience, some interviews may be recorded. These recordings help our team focus fully on the conversation at hand, rather than note-taking, and allow us to better evaluate and improve our recruitment process. Recordings are used solely for internal purposes such as training, quality assurance, and process improvement. Candidates will be informed in advance and asked to provide consent before any recording takes place.

 

Tier 2

Align is a premier global provider of technology infrastructure solutions.

Align specializes in designing and deploying technology infrastructure solutions from the data center to the desktop as well as providing managed IT services for clients.

Our professional services team, which includes Data Center Solutions, provide strategic consulting, design, project management, engineering, implementation and support. Our best-in-class Managed Services team provides IT services and cybersecurity advisory for clients within the Alternative Investment industry. Align is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and Gold Partner.

Our client centric approach and passion for driving IT innovation has enabled us to provide tailored solutions and business transformations for over three decades. Leading firms have relied on Align to provide forward-thinking technology strategies that support their current and future business needs.

Our teams have flawless track records of delivering technical solutions and have established long-standing relationships with an impressive client list of both Global 1000 and SMB clients. We work across a diverse list of industries including financial services, life sciences (pharmaceutical and health care), retail, technology, media and telecommunications.

For more information, visit: www.align.com