General Manager

Located in our Kansas City, MO facility of Lippert Mechanical, the General Manager leads the day-to-day operations of the operating unit to generate sales and profitable execution through new and established customers, provides great customer service, and strong financial performance.

Duties and responsibilities include managing all daily operations to drive the engagement of the team, achieving customer satisfaction and desired business results.

The General Manager will have a team that includes project management & execution, service, sales, and other support functions required to manage the business. The General Manager will deploy his/her leadership skills to foster a culture of accountability with the team to put safety first, drive efficiencies with all roles and ultimately help to connect actions to results. This role will work with executive leadership across the platform to identify opportunities for best practices, standards, and value-creation.

Responsibilities:
• Responsible for financial performance of the operating unit including sales, revenue, operating income, and cash flow.
• Review financial statements, sales and activity reports, and other data to measure service/sales levels and goal achievement and share with team for alignment.
• Provide leadership to team for all operating departments including HVAC Service, HVAC Construction and Plumbing.
• Establish and support departmental policies, goals, and objectives, with management, and staff members that align with company culture and values, as necessary.
• Assist with the recruiting and onboarding of new team members. Provide opportunities for other team members to develop skills and knowledge for future career growth.
• Establish and maintain strong strategic customer relationships, achieving not only their personal sales goals but the other sales team members achieving their goals as well.
• Partner with leaders to recruit, hire and retain the top technicians in your market.
• Partner with Safety Manager to coordinate and conduct required safety requirements and ways to improve company best practices to ensure compliance and meet company safety goals. Assist local safety champion to lead and facilitate monthly safety meetings.
• Collaborate with managers on key metrics. Coordinate the activities between service and construction to assure maximum client satisfaction.
• Assist in the development of the annual operating budget and manage performance to budget.
• Perform all necessary supervisory functions to effectively and efficiently manage all personnel assigned.
• Provide leadership to your team. Ensure that goal setting, performance management, development and team development are accomplished.
• Other tasks and duties as assigned.

Education/Qualifications:
• Bachelor’s degree in engineering, business or related field, or Post-Secondary Certificate awarded for training completed after high school (for example, Trades, Engineering, Pipefitting, etc.) or equivalent.
• 10+ years of experience progressive management experience in the HVAC/Mechanical service, construction, or plumbing industry.
• Outstanding problem-solving skills – ability to define and structure problems, collect, and analyze data, understand financial impact, and turn recommendations into execution.
• Ability to understand financial statements and reporting including P&L, POC, and key metrics.
• Strong leadership skills to support a collaborative, team-based environment.
• Ability to work independently with little to no supervision.
• Ability to travel to locations within regional operations and attend meetings on a periodic basis.

Competencies:
• Proven track record of delivering desired results in a sustainable, ethical, and collaborative approach.
• Knowledge of business and management principles involved in strategic sales planning, resource allocation, and managing people.
• Strong technical knowledge in HVAC service, construction, and plumbing.
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to analyze information and make decisions for future execution.
• The ability to develop, organize, and accomplish specific goals and plans.
• Ability to effectively communicate information and ideas so others will understand and influence buy-in from the team.
• Teamwork orientation and ability to guide, direct, and motivate subordinates.

Supervisory Responsibility:
This position manages the field and office staff are responsible for leadership, performance management and hiring of the employees within its departments.