Lead Solutions Engineer - API

NexHealth is a healthcare technology company focused on modernizing healthcare infrastructure by connecting patients, providers, and developers. The Lead Solutions Engineer will play a critical role in helping developers and enterprise partners design and implement applications using NexHealth’s Synchronizer API, ensuring integrations are technically sound and impactful.

Responsibilities:

• Be the subject-matter expert on NexHealth’s Synchronizer API — advising prospects and customers on architecture, data modeling, integration patterns, reliability, and performance best practices
• Partner with Account Executives during pre-sales cycles to understand customer workflows, uncover technical requirements, design integration strategies, and clearly articulate how our platform solves their challenges
• Guide customers through implementation by providing hands-on technical support, reviewing API usage, troubleshooting issues, and ensuring integrations are secure, scalable, and production-ready
• Create clear, actionable technical resources such as integration guides, reference architectures, prototype apps, sample code, SDK examples, and demo environments to help developers self-serve and accelerate time to value
• Translate complex technical concepts into concise, accessible explanations tailored to both technical and non-technical audiences, including engineers, product leaders, and operational stakeholders
• Collaborate cross-functionally with Product, Engineering, and Customer Success to surface customer insights, influence product roadmaps, improve API usability, and help refine documentation and developer experience
• Act as a trusted technical advisor post-launch by monitoring integration performance, helping optimize throughput and reliability, and ensuring long-term success through best practices and proactive guidance

Requirements:

• Bachelor's or Master's degree in Computer Science, Engineering, or equivalent practical experience
• 7+ years of experience as a Solutions Engineer, Technical Account Manager, or similar technical customer-facing role in a SaaS or API-driven company
• Strong problem-solving skills — you're comfortable diving into logs, testing endpoints, and debugging customer code to identify root causes
• Exceptional communication skills — you can confidently present architectural recommendations to executives and pair-program with developers
• A builder's mindset — you're motivated to create solutions, documentation, and processes that make others more effective
• Proven ability to manage multiple projects simultaneously, balancing technical depth with business priorities
• A collaborative spirit and curiosity to learn — you act as an extension of the customer's engineering team and advocate for their success within NexHealth
• Technical expertise: You've built, consumed, or debugged APIs and understand modern integration patterns (REST, JSON, OAuth2, webhooks)
• Experience designing and supporting integrations with complex or regulated data systems; healthcare data (EHR/PMS) familiarity is a strong plus