Domino Data LabRemote
Senior Customer Success Manager
United States of America
Full Time
2 weeks ago
$200,000 - $230,000 USD
H1B Sponsor Likely
Key skills
Customer Success ManagementAccount ManagementSaaSAIClouderaDatabricksSagemakerGoogle CloudSASML Analytics SolutionsDockerKubernetesTechnical aptitude for Domino's portfolioSalesforce (SFDC)CRM toolsMulti-taskingCommunication with executivesprocurementBias toward actionProject ManagementMLSageMakerCRMCustomer SuccessSales
About this role
Domino Data Lab is a company that builds software for AI-driven organizations to enhance data science solutions. The Customer Success Manager (CSM) will maintain and grow client relationships, ensuring satisfaction and revenue generation while driving product adoption and upselling opportunities.
Responsibilities:
- Represent Domino during a pivotal period in the customer’s lifecycle; understand and speak to Domino's value proposition in an increasingly competitive and crowded market
- Drive conversations and kick start migration conversations to drive Domino Cloud adoption among VPC and Onprem existing customers
- Work closely with the Scaled CS team to automate CS initiatives and bring a digital experience to listed accounts (roadmap updates, education updates, events, surveys)
- Demonstrate your Domino product expertise and ML Ops / AI knowledge to have meaningful, consultative conversations with customers throughout their renewal process
- Leverage data and insights alongside your understanding of the customer’s goals to prescribe commercial terms that align with the needs of the business
- Identify and secure upsell opportunities where applicable, whether at renewal or mid-cycle
- Partner with the Sales Team to ensure on-time delivery of customer renewals without compromising the customer experience along the way
- Maintain and report an accurate forecast for all renewals in your portfolio
- Communicate to the business risks identified and develop resolution strategies, escalating wherever appropriate
Requirements:
- 3+ years in a client-facing, pre or post-sales role
- Customer Success Manager, Account Manager, Project Manager
- Preferably in a SaaS/AI environment
- Experience in relevant products in the market such as Cloudera, Databricks, Sagemaker, Google, SAS or other MLAnalytics Solutions, Docker, Kubernetes
- Multi-tasking: you will manage ~10 accounts, sync with the Digital Experience, PS and Support teams within our org and Sales, Product, Eng etc. for overall customer and company success
- Technical aptitude to understand Domino's portfolio
- Customer management - drive customers through success ensuring retention and expansion
- High level of comfort speaking with executives and procurement at Enterprise companies
- Proven track record of exceeding goals
- Desire to work in a fast-paced, collaborative environment with peers who challenge you to grow
- Bias toward action
- SFDC and CRM tools proficiency