Tires EasyRemote
Customer Service Representative - REMOTE
United States of America
Full Time
3 days ago
$36,000 - $40,000 USD
No H1B
Key skills
Customer ServiceInbound Call HandlingGoogle WorkspaceMicrosoft OfficeCustomer ObsessionCreative LearningKindnessEmpathyEnglish ProficiencyCollaborativeCommunication
About this role
Tires Easy is a fast-growing e-commerce company focused on redefining tire delivery. They are seeking a Customer Service Representative to provide exceptional support to customers via phone and email, ensuring a friendly and solution-oriented experience.
Responsibilities:
- Serve as the primary voice of the company, managing a high volume of inbound calls. This is a phone-heavy role, requiring up to 8 hours of active phone time per day
- Provide friendly, professional, and solution-oriented guidance on products, pricing, and website navigation
- Manage the full order lifecycle, including creating orders, tracking shipments, and processing returns or warranties
- Drive timely resolution for all assigned cases within our ticketing system
- Hold yourself accountable to meeting and exceeding key performance indicators (KPIs) while providing an excellent customer experience
- Maintain a high level of reliability and dependability in a fully remote environment
- Adapt quickly to new processes, tools, and shifting priorities as our small team scales
- Actively participate in continuous improvement by suggesting updates to FAQs and workflows to reduce customer effort
- Demonstrate a 'creative learner' mindset by staying current on rapid product updates and company guidelines
- Take on new tasks and responsibilities as the company scales and customer needs evolve
Requirements:
- Must be based in the Philippines
- Minimum of 3 years of experience in a high-volume, fast-paced customer service or call center environment handling inbound calls
- English proficiency - strong spoken and written communication skills are required
- High School Diploma or equivalent
- High speed Wi-Fi connection of at least 100 MBPS, hard wired in with ethernet cord & backup internet source
- Familiarity with Google Workspace (Docs, Sheets, Gmail) and/or Microsoft Office
- Available during business hours, will be scheduled for 5 days per week from Monday-Saturday between the hours of 5am-5pm Pacific Standard Time
- Experience in the tire or automotive industry is a plus (but not required - training provided)
- Positive, proactive, and collaborative team player who values kindness and inclusivity