Customer Service Representative
United States of America
Full Time
2 days ago
H1B Sponsor Likely
Key skills
Order ManagementManufacturing Customer ServiceMS WordMS ExcelMS OutlookOracleEDITransportation - TLLTLRailCustomer ServicePrioritizationMulti-taskingCommunicationProblem SolvingSales
About this role
Minerals Technologies Inc. is a global, technology-driven specialty minerals company that develops and markets a wide range of minerals and mineral-based products. The Customer Service Representative is responsible for managing the entire order management process, ensuring excellent customer service through effective communication and coordination with various departments.
Responsibilities:
- Ensures delivery of world class customer service through fast and accurate processing of orders, communication and coordinating with other departments to resolve customer inquiries
- Enter, acknowledge, process and follow-up on customer orders received via e-mail, fax and phone
- Facilitates the overall order management process; this includes accurate ordering, production scheduling and transportation oversight
- Experience with TL, LTL and Rail transportation a plus!
- Works closely with the Sales teams to understand Customers, current formulations and pricing. Supports maintenance of accurate pricing, and product information in the Customer Master files
- Monitors all orders in the area of responsibility to ensure timely and accurate communication of any issues
- Act as liaison between external and internal customers; this includes, but is not limited to Plant Operations, Sales, Global Shared Services and Transportation
- Strives to create a great customer experience through building a rapport with customers, being reliable, focused on listening and responding in a timely manner
- Reports, monitors and provides feedback to customers on complaints and corrective actions
Requirements:
- At least 5 years experience as a Customer Service professional for a manufacturing company
- Excellent Customer Service, written and verbal communication skills
- Must be reliable and able to work independently, under minimal supervision
- A high degree of professionalism
- Strong collaborative, problem solving and interpersonal skills
- Great organizational and prioritizing abilities
- Superior multi-tasking abilities and very detail oriented
- Proficiency with MS Word, Excel and Outlook a must
- Desire to work in a fast paced environment
- Associates degree preferred
- Experience with TL, LTL and Rail transportation a plus
- Experience with Oracle and EDI a plus