Regional Manager Customer Success East (Remote)

Stryker is a leading company in the healthcare industry, and they are seeking a Regional Manager for Customer Success to lead a geographically distributed team. This role involves owning customer outcomes, including adoption and retention, while collaborating with various teams to enhance customer experience.

Responsibilities:

• Lead, coach, and develop a regional team of Customer Success Managers
• Own customer health, renewal readiness, and expansion outcomes
• Hire, onboard, and train high-performing customer success professionals
• Partner with Sales, Customer Excellence, Technical Support, Marketing and Engineering
• Act as escalation point for critical customer issues within your region, supporting team on customer and internal meetings as needed
• Develop regional processes, metrics, and reporting

Requirements:

• Bachelors degree required
• Minimum 8 years in customer success or account management with min 3 years leading teams, mentoring, and/or coaching
• Ability to travel as needed (20%)
• Healthcare industry and enterprise SaaS experience
• Excellent project management skills
• Demonstrated experience with customer success software tools and CRM systems
• Experience with Stryker Digital solutions
• Demonstrated history of managing difficult customer situations with positive outcomes