Customer Strategy Director/Manager

GKN Aerospace is reimagining air travel and is seeking a Customer Strategy Director/Manager to provide leadership and direction for business development strategies. This role involves developing long-term relationships with major customers and capturing new business opportunities.

Responsibilities:

• Responsible for the long-term customer strategy for Boeing Commercial Aircraft and Business Jet customers
• Lead and define the strategy for the customer(s) business to achieve above market growth. Accountable for defining and implementing growth and sales strategy with customer(s), including pre-sales and insight selling
• Provides proactive internal and customer-focused capture strategies in the pursuit of new opportunities. Encompasses pricing, competition, SWOT analysis and taking responsibility over an extended capture phase to position the business to win
• Accountable for Lifecycle Gate pre 0-3, from identifying to winning the opportunity. Leads the proposal team to develop the winning proposition. Provides the customer with liaison support within and across the business on new opportunities. Stays in close contact with the customer to ensure capture of opportunities
• Build and maintain effective customer and industry network. Maintain and develop customer program, supply chain / purchasing, engineering, technology and strategy contacts
• Tracks and understands customer organizational changes and how those changes affect business and partnership agreements. Seeks to understand the customer’s decision making process and key decision makers
• Collaborates with VP Programs and VP Business Line Strategy to gather and analyse intelligence regarding customers’, markets, products, services as well as relevant future trends and drivers
• Identifies business development opportunities by studying competitor products, technical problems, market intelligence, and identifying trends. Pursues teaming and partnering alliances with other companies. Maintains a working knowledge of key variables affecting the marketplace and key aerospace customers

Requirements:

• Bachelor degree in Engineering, business or related field
• Broad knowledge and experience of the commercial aerospace industry and market
• Product knowledge within the aerospace industry
• Broad network across the commercial aerospace industry
• GKN Aerospace Experience
• Existing relationships and network with Boeing Commercial Aircraft as customer
• Ability to operate and influence at appropriate levels both internally and externally
• Good interpersonal and communication skills
• Ability to anticipate future trends based on market intelligence