Customer Service Specialist III

Trava Health is dedicated to transforming healthcare through innovative and patient-centered telehealth solutions. The Customer Service Specialist III will provide exceptional customer support and ensure customer satisfaction through effective communication.

Responsibilities:

• Provide exceptional customer support and ensure customer satisfaction through effective communication
• Manage customer inquiries via phone and other communication channels
• Resolve concerns promptly and ensure seamless customer experiences
• Maintain high standards of professionalism and use excellent phone etiquette in all interactions

Requirements:

• Strong expertise in Customer Support, Customer Service, and providing exceptional Customer Satisfaction
• Proficiency in handling Customer Experience and understanding customer needs
• Effective communication with excellent Phone Etiquette and interpersonal skills
• Ability to work independently and manage time efficiently in a remote environment
• High school diploma or equivalent; a degree in a related field is advantageous
• Previous experience in telehealth, healthcare, or related customer-facing roles is a plus