Lead, coach, and develop a team of Absence Onboarding Specialists, including ongoing feedback, performance management, recognition, and career development.
Partner closely with the Director of Absence Onboarding on leadership priorities and operating rhythms, including team priorities, initiative planning, and progress tracking.
Drive consistent execution of absence onboarding delivery for assigned cases, ensuring milestones, quality standards, and customer commitments are met.
Provide project management support for key initiatives (planning, milestones, dependencies, risk tracking, and stakeholder updates).
Establish clear expectations and ways of working for your portion of the team (capacity planning, case intake/triage, escalation paths, and coverage).
Monitor and communicate progress for key cases and peak readiness work; proactively surface risks, dependencies, and mitigation plans.
Drive continuous improvement across team processes and tools—identify opportunities, standardize best practices, and implement training and documentation to improve quality and efficiency.
Build strong cross-functional relationships to remove friction and improve outcomes, partnering with Sales & Account Management, Underwriting, Claims, Client Data Management, Plan Setup/Contracts, and other onboarding partners.
Support hiring and talent processes (interviewing, onboarding, training, development planning, and retention) in partnership with the Director and broader leadership.
Reinforce a customer-focused and risk-aware mindset in onboarding decisions and communications.
Requirements
3+ years of people leadership experience and/or demonstrated leadership behaviors and characteristics in a fast-paced, metric-driven environment.
Group Insurance experience required.
Bachelor’s degree or equivalent work experience.
Experience in onboarding/implementation, operations, and/or project management, preferably in a customer-facing environment.
Demonstrated strength in coaching, prioritization, and decision-making under pressure.
Proven ability to partner with and influence stakeholders without direct authority.
Strong written and verbal communication skills, with comfort communicating with all levels of Prudential associates.
Strong organizational skills with the ability to manage multiple priorities, deadlines, and competing demands.
Knowledge of Group Insurance products, including absence and disability is a plus.
Experience with claims or absence administration processes is a plus.
Experience leading process improvement work (standard work, documentation, training, measurement) is a plus.
Benefits
Medical, dental, vision, life insurance, disability insurance
Paid Time Off (PTO)
Leave of absences, such as parental and military leave
401(k) plan with company match (up to 4%)
Company-funded pension plan
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program