Manager, Absence Onboarding Specialist

Role Overview

• Lead, coach, and develop a team of Absence Onboarding Specialists, including ongoing feedback, performance management, recognition, and career development.
• Partner closely with the Director of Absence Onboarding on leadership priorities and operating rhythms, including team priorities, initiative planning, and progress tracking.
• Drive consistent execution of absence onboarding delivery for assigned cases, ensuring milestones, quality standards, and customer commitments are met.
• Provide project management support for key initiatives (planning, milestones, dependencies, risk tracking, and stakeholder updates).
• Establish clear expectations and ways of working for your portion of the team (capacity planning, case intake/triage, escalation paths, and coverage).
• Monitor and communicate progress for key cases and peak readiness work; proactively surface risks, dependencies, and mitigation plans.
• Drive continuous improvement across team processes and tools—identify opportunities, standardize best practices, and implement training and documentation to improve quality and efficiency.
• Build strong cross-functional relationships to remove friction and improve outcomes, partnering with Sales & Account Management, Underwriting, Claims, Client Data Management, Plan Setup/Contracts, and other onboarding partners.
• Support hiring and talent processes (interviewing, onboarding, training, development planning, and retention) in partnership with the Director and broader leadership.
• Reinforce a customer-focused and risk-aware mindset in onboarding decisions and communications.

Requirements

• 3+ years of people leadership experience and/or demonstrated leadership behaviors and characteristics in a fast-paced, metric-driven environment.
• Group Insurance experience required.
• Bachelor’s degree or equivalent work experience.
• Experience in onboarding/implementation, operations, and/or project management, preferably in a customer-facing environment.
• Demonstrated strength in coaching, prioritization, and decision-making under pressure.
• Proven ability to partner with and influence stakeholders without direct authority.
• Strong written and verbal communication skills, with comfort communicating with all levels of Prudential associates.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and competing demands.
• Knowledge of Group Insurance products, including absence and disability is a plus.
• Experience with claims or absence administration processes is a plus.
• Experience leading process improvement work (standard work, documentation, training, measurement) is a plus.

Benefits

• Medical, dental, vision, life insurance, disability insurance
• Paid Time Off (PTO)
• Leave of absences, such as parental and military leave
• 401(k) plan with company match (up to 4%)
• Company-funded pension plan
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program