About this role
Strada is a people, payroll, and technology leader simplifying international workforce management. The HRFS Senior Analyst is responsible for ensuring timely execution of client deliverables and developing solutions to complex problems, while also coaching junior colleagues and managing operational health.
Responsibilities:
- Act as subject matter expert and execute assigned deliverables for clients in aligned focus area (ie: Payroll, HCM, and Talent)
- Monitor the workload across aligned operations ensuring business as usual and projects are delivered to required deadlines with quality. Actively monitor operational health by testing and ensure processing checklist/SOP is followed
- Provide case management oversight and adherence to turn-around times
- Create, manage and execute on required recovery plans and Root Cause Analysis documentation, as necessary
- Conduct applicable risk-based auditing to ensure consistent and accurate results
- Ensure appropriate evidence is provided/documented for SOC Control tasks
- Drive overall quality control as well as support and identify opportunity for process optimization and automation
- Support the Operations Service Manager (OSM), Client Service Manager (CSM) and/or Delivery Executive in consultative best practice conversations with the client(s)
- Participate in domain specific Change Request requirements sessions, resource estimation exercises, and internally initiated projects
- Coordinate testing and develop complex reports