Technical Field Deployment Engineer, 911 Systems (Remote)

Axon is on a mission to Protect Life by addressing critical safety and justice issues with their ecosystem of devices and cloud software. The Technical Field Deployment Engineer will play a vital role in implementing and deploying real-time emergency service platforms for 911 Public Safety Answering Points, ensuring successful project delivery while providing technical expertise and customer support.

Responsibilities:

• Plan, design, and execute end-to-end deployment projects for our cloud call-handling solutions
• Work closely with customers to understand their needs and ensure successful implementations
• Provide advanced technical training and knowledge transfer to customers throughout the deployment process
• Collaborate with engineering teams on complex technical solutions and troubleshooting
• Be a trusted advisor to our customers
• Provide ongoing support during deployment, including working after hours on installations and post-implementation assistance
• Champion a customer-centric approach within the team
• Continuously improve our deployment processes and documentation to ensure efficiency and scalability
• Work effectively across internal teams (Sales, Engineering, Customer Success, and Support) to ensure seamless project delivery
• Maintain strong communication with leadership and stakeholders

Requirements:

• Bachelor's degree in a technical field (or equivalent experience)
• At least 8+ years of experience in a technical role related to VoIP (e.g., PBX, Call Center)
• Proven knowledge of AWS cloud infrastructure
• Proven experience in planning, executing, and delivering complex projects
• Strong communication, interpersonal, and conflict-resolution skills
• Ability to manage multiple priorities and work effectively under pressure
• Excellent analytical and problem-solving skills
• Experience with network infrastructure, including routers, firewalls, and the OSI model
• Ability to travel up to 50% of the time
• Experience with the public safety industry (ENP Certification/NG911)
• Knowledge of Cisco UCS and/or FreeSWITCH
• Knowledge of streaming technologies (SIP, RTSP, RTMP, SIP-to-PSTN gateways, SIP Trunk, Wowza, WebRTC)