Project Manager

Brooksource is hiring a Project Manager to support the modernization of an Electric Service Application Platform for a large utility organization. This role involves overseeing the project lifecycle, managing vendors, and aligning stakeholders to ensure successful implementation of a customer-facing solution.

Responsibilities:

• Own the full project lifecycle: charter, plan, execution, cutover, and closeout
• Decompose the implementation into discrete use cases and workstreams (e.g., new service requests, DER interconnection intake, workflow automation, system integrations) and manage each to completion
• Drive scope, schedule, budget, and resource plans — keeping them current and honest
• Lead cutover planning, data migration, and operational transition to steady state
• Lead or support the RFP/procurement process to select a platform (e.g., Accela, PowerClerk, GridUnity) and system integrator
• Define and finalize contracts and statements of work
• Hold vendors accountable to deliverables, timelines, and quality standards
• Escalate and resolve vendor issues quickly
• Serve as the primary Project Representative across customer operations, IT, OT, cybersecurity, and executive leadership
• Build and execute a stakeholder engagement and communications plan
• Surface risks and issues proactively — bring options, not just problems
• Prepare clear, concise status reports and leadership briefings
• Oversee requirements development, design reviews, and configuration decisions in partnership with business owners and the SI
• Manage a rigorous testing program: unit, integration (SIT), and user acceptance (UAT)
• Ensure documentation, SOPs, and training are complete before go-live
• Enforce security and compliance standards consistent with company best practices

Requirements:

• 7+ years of PM experience delivering complex, customer-facing technology implementations
• Experience in the utility, energy, or infrastructure sector — you understand how utilities operate, who the stakeholders are, and what 'operational readiness' means in that context
• Demonstrated ability to manage multi-vendor environments and hold system integrators accountable
• Experience managing implementations with significant system integration requirements (WAM, GIS, CRM, customer billing, or similar enterprise platforms)
• Strong stakeholder management skills — comfortable navigating technical, operational, and executive audiences
• Ability to break down large implementations into phased workstreams and manage each independently
• PMP or equivalent credential (or demonstrated equivalent experience)
• Direct experience with electric service request, permitting, or interconnection workflows
• Familiarity with platforms such as Accela, PowerClerk, GridUnity, or similar intake/workflow tools
• Experience with customer-facing utility applications (self-service portals, service request systems, or similar)