Manager, Market Research Operations

Pri-Med is looking for a Manager, Market Research Operations to serve as the operational backbone of Pri-Med's Research function within Revenue Operations. This role involves managing the end-to-end execution of survey programs and supporting user research, ensuring both qualitative and quantitative research runs smoothly and at scale.

Responsibilities:

• Post-Event Satisfaction Surveys
• Field attendee and exhibitor satisfaction surveys for Annual, Regional and Virtual Conferences
• Produce deliverables including PowerPoint decks, frequency tables, and summaries distributed via the Teams Research Channel
• Manage 18-20 CME outcomes surveys annually across In-Person, PCN, and enduring activities
• Execute full survey workflow: field surveys, download data, create upload tickets, and generate incentive distribution lists
• Maintain data accuracy using Tableau lists and coordinate with internal stakeholders on distribution
• Support the Annual Needs Assessment Survey (year-end cycle)
• Field education topic and therapeutically aligned surveys on an ad hoc basis as needed
• Support Pharma-Supported Survey engagements: consultation, fielding, data tables, and written reports for external clients
• Assist with brand awareness studies and other ad hoc research projects as assigned
• Order and track gift code incentives, manage cost allocation reporting with Finance
• Select and distribute sweepstakes winners using approved randomization tools (e.g., Random.org)
• Coordinate incentive distribution with internal stakeholders
• Own day-to-day management of survey and analysis platforms (currently Qualtrics, Q Research Software)
• Evaluate and onboard new vendors as needed; identify platform consolidation opportunities
• Monitor contract status, flag renewals, and manage any needed transitions
• Support the Event Operations team with quality control and quality assurance of registration and evaluation materials
• Manages Snowflake and Claude AI research agents working alongside Data Engineering and the Global Technology and Product team
• Develop and maintain annual survey calendar (optimal planning window: October-November)
• Coordinate with email and marketing teams on deployment scheduling and audience list de-duplication
• Ensure optimal survey launch timing and audience management in line with best practices
• Manage and maintain the RevOps Research budget
• AI framework adoption and management for Research Operations
• Support the Associate Director of Product Insights in building and executing qualitative research capabilities at Pri-Med
• Assist in planning and executing qualitative research studies (interviews, focus groups, intercept surveys) including notetaking and help with handling research logistics: participant recruitment, scheduling, consent forms, and session coordination

Requirements:

• Bachelor's degree and at least 4 years of experience in research operations, survey administration, market research, or a closely related field
• Proficiency with survey platforms; Qualtrics experience strongly preferred
• Familiarity with qualitative research methods (e.g., interviews, focus groups, usability testing, observational research)
• Strong project management and organizational skills; ability to manage multiple concurrent programs with competing timelines
• Can practice autonomously
• Experience with vendor and tool management, including contract coordination
• Comfort with data handling, data quality, and basic reporting
• High attention to detail and a process-oriented mindset
• Strong written and verbal communication skills
• Qualtrics experience strongly preferred