HOSPITALITY SERVICE REP

 

The Hospitality Services Representative is responsible for hotel check-ins, check-outs, answering telephones, making reservations, and checking coats and luggage in.

 

HOW YOU WILL CREATE THE EXTRAORDINARY

• Maintains constant awareness of hotel occupancy to sell rooms. 

• Provides and monitors requested room types.

• Able to pre-block rooms and monitor special requests.

• Answers phones in a courteous, informative, and timely manner.

• Assist guests with coat check and luggage handling.

• Assist hotel housekeeping as needed.

• Demonstrates and follow cash handling procedures.

• Plans, organizes and completes work timely

• Takes initiatives, shows ownership and goes above and beyond to assist guests with their needs

• Accepts feedback and coaching from supervisors.

 

• Sound technical and operational understanding of customer service and hotel operations.

• Must be able to receive and maintain all required certification.

• Complete all required company training.

ADDITIONAL REQUIREMENTS

• Ability to move effectively and efficiently throughout the hotel areas. 
• Ability to stand for a prolonged period.
• Ability to read and write. 
• Ability to use computers, telephones and radios.
• Ability to work in a smoking and pet-friendly environment.