About this role

Booz Allen Hamilton is a consulting firm focused on mission success through human capital management. As a Human Capital Specialist, you will engage with clients to help achieve their human capital goals, providing support related to payroll, benefits, and HR inquiries while ensuring exceptional customer service.

Responsibilities:

Engage with clients to help them achieve their human capital goals
Provide basic customer support related to human resources payroll, benefits and other HR inquiries
Deliver accurate and efficient solutions via live phone, email, and a HR self-service system
Take ownership of HR questions regarding leave of absence, payroll inquiries, benefits enrollment and eligibility, onboarding and routine HR questions and follow them through to a resolution
Maintain and use a knowledge management system to fully research and to provide correct guidance in responding to employees
Be responsible for escalating issues in a timely manner to ensure a positive end user experience while facilitating escalations to program leaders as required