Booz Allen Hamilton is a consulting firm focused on mission success through human capital management. As a Human Capital Specialist, you will engage with clients to help achieve their human capital goals, providing support related to payroll, benefits, and HR inquiries while ensuring exceptional customer service.
Responsibilities:
- Engage with clients to help them achieve their human capital goals
- Provide basic customer support related to human resources payroll, benefits and other HR inquiries
- Deliver accurate and efficient solutions via live phone, email, and a HR self-service system
- Take ownership of HR questions regarding leave of absence, payroll inquiries, benefits enrollment and eligibility, onboarding and routine HR questions and follow them through to a resolution
- Maintain and use a knowledge management system to fully research and to provide correct guidance in responding to employees
- Be responsible for escalating issues in a timely manner to ensure a positive end user experience while facilitating escalations to program leaders as required