Senior Manager, Product Management

Shutterfly is a company dedicated to making life’s experiences unforgettable through self-expression. They are seeking a Senior Manager of Product Management to lead the strategy and execution for their product personalization and photo upload experiences across web and mobile apps, focusing on enhancing customer interaction and driving innovation.

Responsibilities:

• Own the Personalization and Photo Platform
• Lead the product strategy and roadmap for photo upload, photo management, and product personalization capabilities across Shutterfly’s web and mobile platforms
• Build intuitive, scalable tools that enable customers to seamlessly upload, organize, and personalize products with their photos
• Define measurement frameworks and KPIs that evaluate product performance across the personalization and creation experience
• Use analytics, experimentation, and customer insights to identify friction points and drive improvements in engagement, creation success rates, and product conversion
• Partner with analytics and data science teams to design experiments and uncover opportunities for optimization
• Work closely with Engineering, UX, Analytics, and Business teams to design and deliver scalable product capabilities
• Drive prioritization across platform improvements, customer experience enhancements, and new personalization features
• Translate complex technical capabilities into intuitive customer-facing experiences
• Build platform capabilities that support high-volume photo ingestion, organization, and personalization workflows across millions of users
• Ensure personalization tools are powerful yet simple, enabling both quick creation and advanced customization
• Stay informed on industry trends in AI-powered personalization, photo management, and creative tooling
• Lead and mentor product managers responsible for personalization and creation capabilities
• Foster a product culture grounded in customer obsession, experimentation, and measurable outcomes
• Drive cross-functional initiatives that enable Shutterfly’s next phase of growth

Requirements:

• 8+ years of product management experience building consumer-facing digital products
• Demonstrated success delivering complex product platforms or creation tools used by large customer bases
• Experience working closely with engineering teams to build scalable, highly available systems
• Strong analytical mindset with experience leveraging experimentation, data analysis, and customer insights to guide product decisions
• Experience partnering with cross-functional stakeholders including Engineering, UX, Analytics, and Business teams
• Proven ability to translate customer needs and technical constraints into clear product strategies and roadmaps
• Experience building consumer creation tools, media platforms, or photo/video workflows
• Background in e-commerce, digital media platforms, or consumer marketplaces
• Experience with experimentation platforms, analytics tools, and customer journey optimization
• Familiarity with data platforms and analytics tools such as Adobe Analytics, SQL, Power BI, etc