Senior Product Manager, Client Configuration

Teladoc Health is transforming business operations to deliver a best-in-class client implementation and onboarding experience. The Senior Product Manager, Client Configuration will own the end-to-end product roadmap and execution for client configuration capabilities, partnering with various teams to create scalable solutions that enhance operational efficiency and client outcomes.

Responsibilities:

• Lead cross-functional and cross-enterprise teams in the development and execution of the Client Configuration roadmap within the Client Connection Center
• Own the product vision, strategy, and roadmap for Client Configuration, balancing new capability delivery with legacy system constraints and technical debt
• Own end-to-end release readiness for Client Configuration capabilities delivered through multi-wave project releases, including sequencing, cutover, stabilization, and hypercare
• Partner with Engineering and Operations to define cutover strategies, rollback plans, and parallel-run approaches that protect live client operations
• Proactively identify and manage cross-platform dependencies across legacy systems, emerging capabilities, and third-party vendors
• Continuously evaluate market, client, and operational insights to identify opportunities for product enhancements, efficiency gains, and improved client outcomes
• Manage backlog prioritization, write clear requirements and user stories, and make informed tradeoffs across business value, operational risk, and technical feasibility
• Partner closely with Client Management and Operations to ensure operational and client readiness, including workflows, enablement, and adoption
• Identify, communicate, and mitigate client-impacting and operational risks associated with configuration changes
• Support the transformation of raw data into actionable business and product insights to drive continuous improvement

Requirements:

• 5+ years of Product Management experience in an enterprise or B2B environment, preferably supporting operational or platform-based products
• Proven experience owning products that span multiple systems and operational teams, including legacy and modern architectures
• Strong knowledge of data, analytics, and enterprise platforms with experience operationalizing automated data quality checks (validation rules, reconciliation, monitoring) to keep client configurations aligned across downstream systems
• Demonstrated success delivering complex, multi-phase releases with live operational impact
• Strong experience with backlog ownership, requirements definition, and translating ambiguous needs into clear, actionable user stories and workflows
• Ability to operate effectively in ambiguity, proactively identify gaps, and drive work forward with minimal direction
• Strong systems thinking and dependency management skills, with the ability to navigate cross-platform impacts and tradeoffs
• Metrics-driven mindset with the ability to define and track outcomes tied to company goals
• Exceptional written and verbal communication skills, including the ability to distill complex concepts for non-technical audiences
• Experience with client lifecycle systems (configuration, onboarding, eligibility, revenue, or support)
• Experience building or scaling self-service client tools (e.g., client admin portals, guided configuration/onboarding workflows, in-product help) and applying AI/ML (including GenAI) to improve client or operational workflows, with an understanding of measurement, governance, and safe rollout practices
• Experience contributing to enterprise transformation or platform modernization initiatives, especially in legacy-to-modern transition environments
• Comfortable operating at the intersection of product, operations, and technology
• Experience working with external vendors or system integrators