Customer Success Manager - Onboarding

Celigo is a modern Integration and Automation Platform (iPaaS) on a mission to simplify how companies integrate, automate, and optimize processes. They are seeking a Customer Success Manager - Onboarding to guide customers through their initial journey with Celigo, ensuring they realize business value and establish a strong foundation for long-term success.

Responsibilities:

• Lead onboarding engagements over a structured ~9-month journey from kickoff through successful transition out of onboarding
• Build and manage onboarding plans that align with customer goals, milestones, dependencies, and timelines
• Partner with customers as they design and build integrations, providing guidance on best practices and approach
• Act as a trusted advisor by translating technical concepts (APIs, data flows, automation) into clear next steps and business outcomes
• Guide customers on solutions involving API lifecycle management, data ingestion, AI-enabled automation, and EDI workflows
• Drive time-to-value by ensuring customers achieve meaningful outcomes early and consistently throughout onboarding
• Track progress against success plans and proactively identify risks or delays
• Communicate progress, outcomes, and value realization to both technical and executive stakeholders
• Drive accountability across customer and internal stakeholders to maintain momentum
• Collaborate with internal teams (Sales, Services, Support, Product) to remove blockers and ensure a seamless experience
• Prepare customers for long-term success by establishing strong technical and operational foundations

Requirements:

• Proven ability to manage customer-facing programs with multiple stakeholders and competing priorities
• Strong communication skills, including the ability to articulate technical progress in terms of business value and outcomes
• Experience engaging with both technical teams and executive stakeholders
• Ability to simplify complex technical concepts and create clarity for customers
• Strong ownership mindset with the ability to drive progress without direct control of execution
• Proactive problem-solver who can identify risks and adapt in fast-moving environments
• Comfortable working in technical environments involving APIs, integrations, AI solutions, data ingestion, and automation workflows
• Strong collaboration skills and ability to build trusted relationships
• Experience in onboarding, customer success, solutions consulting, or a similar customer-facing SaaS role
• Experience guiding customers through complex or technical onboarding engagements
• Familiarity with APIs and integration patterns
• Familiarity with data ingestion and transformation workflows
• Familiarity with automation platforms or iPaaS solutions
• Bachelor's degree in Business, Information Systems, Computer Science, or equivalent practical experience
• Experience working with mid-market or enterprise customers preferred
• Exposure to AI-driven use cases or intelligent automation is a strong plus
• Experience with EDI or B2B integrations is a plus