Manager, Customer Support Operations

Dayforce is a global human capital management company dedicated to improving work life for employees and customers. The GCO Operations Manager will lead a team focused on providing operational support, forecasting, and analytics to enhance the efficiency and effectiveness of customer-facing teams.

Responsibilities:

• Lead and develop a team of analysts, setting priorities and fostering continuous learning
• Oversee design, build, and maintain dashboards and scorecards that monitor key performance indicators (KPIs)
• Own and evolve forecasting processes and performance measurement approach, ensuring clarity, consistency, and trust in core metrics across the organization
• Partner closely with GCO senior leadership to understand business goals, identify operational needs, and design scalable solutions
• Drive the execution of key operational initiatives across forecasting, reporting, and business process optimization
• Ensure reporting, dashboards, and forecasting operational models are accurate, timely, and business-relevant
• Partner closely with Finance and FP&A to align forecasting, performance tracking, and long-term planning
• Guide the development and maintenance of KPIs and playbooks that standardize performance management
• Provide executive-ready analysis and insights, turning complex data into clear, actionable recommendations
• Maintain high standards for analytical rigor, data quality, and storytelling while empowering teams to operate autonomously and close to execution
• Build a strong leadership bench and a culture focused on impact, clarity, and outcomes

Requirements:

• Bachelor's degree in business or related field
• 3-5+ years of experience in operations, strategy, or financial management roles, including 2+ years of people management
• Proven ability to lead teams, manage stakeholders, and deliver measurable business outcomes
• Excellent analytical, problem-solving, and communication skills
• Advanced proficiency with Power BI, Excel, and other analytics tools
• Understanding of SaaS business models, customer success metrics, and operational KPIs
• Ability to balance strategic priorities with tactical execution in a dynamic, fast-paced environment
• Experience setting standards for analytical rigor, data quality, and consistency, and holding teams accountable to them
• Demonstrated ability to translate complex analyses into clear, decision-ready narratives for executive audiences