Project Manager - ITSM & Incident Mgmt (Remote)

Kforce Inc is seeking a Remote Project Manager to support initiatives focused on incident management and observability within an enterprise Infrastructure & Operations environment. The role involves managing multiple initiatives, ensuring alignment and successful delivery across projects, and facilitating communication among stakeholders.

Responsibilities:

• Manage and coordinate multiple initiatives across incident management and observability programs
• Provide big-picture oversight across projects, identifying dependencies and ensuring alignment between parallel efforts
• Support ongoing and upcoming project phases
• Partner with internal stakeholders to connect workstreams and highlight interdependencies across teams
• Drive improvements tied to MTTR (Mean Time to Resolution), change success rates, and overall system reliability
• Facilitate communication, status reporting, and executive-level updates
• Help stand up new workstreams and close out completed efforts

Requirements:

• Strong background in Project/Program Management within Infrastructure, Operations, or SRE environments
• Experience supporting incident management and/or change management processes
• Familiarity with observability concepts and tooling (e.g., Dynatrace, BigPanda)
• Proven ability to operate at a strategic level, connecting initiatives rather than owning deep technical execution
• Experience managing multiple concurrent workstreams in fast-paced enterprise environments
• Exposure to enterprise monitoring and event management platforms
• Experience driving initiatives focused on uptime, reliability, and zero-downtime environments