Turn5, Inc.Remote
Remote Customer Service Representative - Aftermarket Auto Parts
United States of America
Full Time
2 weeks ago
$15 - $17 USD
No H1B
Key skills
Customer ServiceAutomotive knowledgeComputer keyboardingInternet skillsMicrosoft WordMicrosoft ExcelBilingualTactPrioritizationBILeadershipCommunication
About this role
Turn5, Inc. is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area, known for its platforms catering to automotive enthusiasts. The Customer Service Representative aids customers post-purchase, ensuring they have a positive experience and addressing any inquiries or concerns.
Responsibilities:
- Takes incoming calls from customers concerning post purchase related issues or concerns, including returning product, tracking orders, cancellations, etc
- Displays professional, courteous demeanor when handling customer calls. Provides prompt, efficient service for all customer inquiries
- Efficiently enters and processes customer requests
- Answers questions and educates customers around policies & procedures
- Continues education and improves knowledge through company sponsored programs and training
- Notifies Customer Service Leadership of trends or problems encountered
- Meets performance expectations of the position regarding customer service quality, productivity, and availability
- Upholds first touch resolution (FTR) standards
- Participates in special projects and performs other duties as assigned by management
Requirements:
- Education: High school diploma or an equivalent combination of education and experience
- A minimum of 1 year of previous Customer Service experience
- Must have or have the ability to acquire automotive knowledge in all supported vehicles
- Ability to maintain professionalism and use tact when dealing with difficult customers
- Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)
- Excellent organizational skills with the ability to handle multiple tasks simultaneously
- Oral and written communication, interpersonal skills
- Ability to prioritize workload and meet deadlines
- Upon hire, successful completion of the Turn5 customer service new hire training program
- Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT
- Bi-lingual a plus