Business Analysis Senior Consultant II

Allstate is a company focused on protecting families and their belongings from uncertainties. They are seeking a Senior Business Process Analyst to improve business processes through hands-on analysis and redesign, partnering with stakeholders to drive growth and profitability.

Responsibilities:

• Lead hands-on process mapping, analysis, and redesign, using tools such as Mural and Microsoft Visio
• Analyze current-state workflows to identify inefficiencies, data gaps, risks, and opportunities for improvement
• Design and document future-state processes aligned to business goals and data capabilities
• Apply Lean and/or Six Sigma principles to improve operational efficiency and effectiveness
• Support digital transformation and automation initiatives through process and data-driven analysis
• Partner closely with stakeholders to gather, clarify, and document business and process requirements
• Translate business problems into clear analytical objectives and actionable recommendations
• Manipulate and analyze data (especially in Excel) to uncover insights and validate process improvements
• Define, monitor, and interpret key performance indicators (KPIs) to measure success
• Identify trends, risks, and opportunities that impact growth, profitability, and loss prevention
• Work daily with business partners, customers, AORs, and a global data team to drive alignment
• Act as a trusted advisor—asking the right questions and connecting process, data, and outcomes
• Present findings and recommendations in a clear, compelling way to both technical and non-technical audiences
• Contribute to a collaborative team culture that values curiosity, continuous improvement, and impact

Requirements:

• 4+ years of experience in business analysis or business process analysis within a data-driven environment
• Proven, hands-on experience with process mapping, process design, and process improvement
• Strong understanding of how data supports business decisions and operational efficiency
• Experience working with or supporting Insurance, InsurTech, or digital insurance platforms
• Excellent communication, stakeholder management, and problem-solving skills
• Experience using process mapping tools such as Mural and/or Microsoft Visio
• Strong proficiency manipulating and analyzing data in Excel
• Detail-oriented mindset with the ability to connect process insights to business outcomes
• Experience with Power BI and/or SQL
• Lean or Six Sigma certification (or strong working knowledge)
• Experience working in Agile or Scrum environments
• Familiarity with data governance, data quality principles, or cloud platforms (Azure, AWS)