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Technical Support Technician at Marici Solutions | JobVerse
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Technical Support Technician
Marici Solutions
Website
Technical Support Technician
United States of America
Contract
21 hours ago
Apply Now
Key skills
Active Directory
ServiceNow
Jira
Communication
Collaboration
Remote Work
About this role
Job Title:
Technical Support Technician
Location:
New York City, NY (Hybrid)
Duration:
Long-Term Contract
Key Responsibilities:
Provide Tier 1 and Tier 2 technical support to end users across multiple departments.
Troubleshoot hardware, software, and network-related issues in a timely manner.
Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
Support Microsoft Windows environments, including system updates and patch management.
Assist users with enterprise applications, email systems, and remote access tools.
Manage user accounts, permissions, and access controls (Active Directory).
Document incidents, service requests, and resolutions using ticketing systems.
Coordinate with internal IT teams and vendors for escalated issues.
Provide support for hybrid workforce including VPN, remote desktop, and collaboration tools.
Maintain inventory of IT assets and ensure proper tracking.
Deliver excellent customer service and user training when required.
Required Skills & Qualifications:
Minimum 2 5 years of experience in IT support or helpdesk roles.
Strong knowledge of Windows OS (Windows 10/11) and Microsoft Office Suite.
Experience with Active Directory, user administration, and group policies.
Familiarity with networking concepts (TCP/IP, DNS, DHCP).
Experience with ticketing systems (ServiceNow, Jira, or similar).
Knowledge of remote support tools and VPN troubleshooting.
Strong problem-solving and communication skills.
Ability to work both independently and in a team-oriented environment.
Preferred Qualifications:
Experience working with government agencies or public sector clients.
Certifications such as CompTIA A+, Network+, or Microsoft certifications.
Exposure to ITIL processes and best practices.
Experience supporting hybrid or remote work environments.
Apply Now
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