Business Management Specialist / IT Liason

job summary:

Scope of Work/Job Characteristics

The Business Management Specialists for the Information System Modernization Program play a critical role in driving organizational readiness, strengthening stakeholder engagement, and supporting the successful transition to modernized business processes and systems. This position serves as a bridge between project leadership, technical teams, and end users, ensuring clear communication, well-managed change impacts, and alignment between business operations and modernization goals. Through proactive coordination, rigorous process analysis, and strategic change management support, the specialist helps optimize workflows, enhance program visibility, and promote continuous improvement across the modernization lifecycle. The core duties of this position include:

Business Operations and Administrative Support:

Assist with the daily operational needs of the Modernization Program, providing comprehensive administrative and business support across the assigned IT organization;

Support the development, preparation, and tracking of the Operational Work Plan for the Modernization Program, ensuring alignment with organizational goals, resource needs, and modernization priorities;

Maintain organized program documentation, records, status trackers, and shared resources to ensure accessibility, accuracy, and audit readiness; and

Serve as a liaison between IT technical teams, resource management, and HR to assist with IT talent management activities, staffing coordination, onboarding, and assignment tracking.

Business Process Support and Program Improvement:

Analyze and document current business processes, workflows, and operational dependencies to ensure alignment with modernization goals and system capabilities;

Assist in the development of "as-is" and "to-be" processes, identifying opportunities for streamlining, automation, and improved operational efficiency;

Track key performance indicators and assist with reporting that highlights process improvements, risks, barriers, and progress toward program milestones; and

Provide recommendations for incremental improvements in business operations, program documentation, and governance practices.

Communication, Change Management, and Stakeholder Coordination:

Participate in the development, implementation, and maintenance of IT communication strategies and plans that support stakeholder awareness and modernization readiness;

Develop and distribute program updates, newsletters, briefings, and other communication products to keep stakeholders informed of project milestones, impacts, and decisions;

Communicate change initiatives clearly and effectively to all stakeholders, ensuring consistent understanding of modernization impacts, timelines, and adoption requirements;

Facilitate cross-functional collaboration among business, technical, and program teams to support alignment, resolve issues, and drive modernization objectives forward; and

Assist in the creation, maintenance, and coordination of change management materials, training resources, and user-support documentation.

Required Qualifications

A bachelor's degree from an accredited college or university in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.

The Department requires the following experience, skills, and knowledge for this position:

A minimum of three (3) years or more years supporting successful, large-scale projects with multiple diverse teams;

Experience managing communications during complex projects; and

Exceptional writing, editing, and presentation Skills.

NOTE: In addition to the above list, the selected Candidate must successfully complete a Level II Background Check.

Preferred Qualifications

The Department prefers the Candidates to have the following experience, skills, and/or knowledge for this position:

Familiarity with business process mapping and defining current state applications in requirements documentation;

Experience facilitating sessions with business leadership, Subject Matter Expert (SMEs), and users within a business function; and

Skilled in understanding web applications and common application approaches to support business capabilities.

location: Tallahassee, Florida

job type: Contract

salary: $60 - 85 per hour

work hours: 8am to 5pm

education: No Degree Required



responsibilities:

Scope of Work/Job Characteristics The Business Management Specialists for the Information System Modernization Program play a critical role in driving organizational readiness, strengthening stakeholder engagement, and supporting the successful transition to modernized business processes and systems. This position serves as a bridge between project leadership, technical teams, and end users, ensuring clear communication, well-managed change impacts, and alignment between business operations and modernization goals. Through proactive coordination, rigorous process analysis, and strategic change management support, the specialist helps optimize workflows, enhance program visibility, and promote continuous improvement across the modernization lifecycle. The core duties of this position include:

Business Operations and Administrative Support:

• Assist with the daily operational needs of the Modernization Program, providing comprehensive administrative and business support across the assigned IT organization;



• Support the development, preparation, and tracking of the Operational Work Plan for the Modernization Program, ensuring alignment with organizational goals, resource needs, and modernization priorities;



• Maintain organized program documentation, records, status trackers, and shared resources to ensure accessibility, accuracy, and audit readiness; and



• Serve as a liaison between IT technical teams, resource management, and HR to assist with IT talent management activities, staffing coordination, onboarding, and assignment tracking.

Business Process Support and Program Improvement:

• Analyze and document current business processes, workflows, and operational dependencies to ensure alignment with modernization goals and system capabilities;



• Assist in the development of "as-is" and "to-be" processes, identifying opportunities for streamlining, automation, and improved operational efficiency;



• Track key performance indicators and assist with reporting that highlights process improvements, risks, barriers, and progress toward program milestones; and



• Provide recommendations for incremental improvements in business operations, program documentation, and governance practices.

Communication, Change Management, and Stakeholder Coordination:

• Participate in the development, implementation, and maintenance of IT communication strategies and plans that support stakeholder awareness and modernization readiness;



• Develop and distribute program updates, newsletters, briefings, and other communication products to keep stakeholders informed of project milestones, impacts, and decisions;



• Communicate change initiatives clearly and effectively to all stakeholders, ensuring consistent understanding of modernization impacts, timelines, and adoption requirements;



• Facilitate cross-functional collaboration among business, technical, and program teams to support alignment, resolve issues, and drive modernization objectives forward; and



• Assist in the creation, maintenance, and coordination of change management materials, training resources, and user-support documentation.

qualifications:

Required Qualifications

A bachelor's degree from an accredited college or university in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.

The Department requires the following experience, skills, and knowledge for this position:

A minimum of three (3) years or more years supporting successful, large-scale projects with multiple diverse teams;

Experience managing communications during complex projects; and

Exceptional writing, editing, and presentation Skills.

NOTE: In addition to the above list, the selected Candidate must successfully complete a Level II Background Check.

Preferred Qualifications

The Department prefers the Candidates to have the following experience, skills, and/or knowledge for this position:

Familiarity with business process mapping and defining current state applications in requirements documentation;

Experience facilitating sessions with business leadership, Subject Matter Expert (SMEs), and users within a business function; and

Skilled in understanding web applications and common application approaches to support business capabilities.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any