Director, Enterprise Transformation

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

The Director, Enterprise Transformation is a key member within Visa’s Enterprise Transformation Office (ETO), responsible for leading complex, cross‑functional transformation initiatives that drive enterprise impact, while building the capabilities, talent, and delivery discipline required to scale change across Visa.

This role sits between hands‑on initiative leadership and enterprise portfolio leadership. Directors are accountable for setting problem framing and scope, driving execution across multiple workstreams, influencing senior stakeholders, and developing high‑performing teams while operating with meaningful autonomy and judgment.

What a Director of Transformation does at Visa

The Director plays a critical role in leading others to structure, design, and execute complex transformation initiatives that operate across the Enterprise Transformation Office and Visa’s business more broadly. This leader drives meaningful change by improving organizational effectiveness, increasing capacity, and delivering cross‑functional improvements that span multiple geographies, functions, and stakeholder groups.

The role is highly visible and has broad reach across teams and leaders throughout Visa. The Director is expected to rapidly build deep subject matter understanding across a wide range of topics, synthesize inputs from multiple qualitative and quantitative sources, and translate complexity into clear, actionable insights that enable leadership decision‑making.

The Director is responsible for owning problem framing and scope definition for complex initiatives—determining where teams should focus effort and investment—and for guiding teams toward insight‑driven solutions in environments characterized by ambiguity, competing priorities, and imperfect information. He or she balances strategic thinking with disciplined execution, ensuring initiatives move from concept through delivery with speed, rigor, and measurable outcomes.

Directors are required to stay current on emerging trends in strategy, transformation, and the payments ecosystem, and to help teams develop independent, well‑reasoned points of view that inform leadership decisions and enterprise priorities.

Best‑suited candidates are persuasive, clear communicators with strong emotional intelligence, analytical rigor, and a collaborative leadership style. This role requires the ability to partner closely with senior stakeholders, generate alignment and momentum around recommendations, and drive initiatives forward by building credibility, trust, and shared ownership.

Further, this position requires the ability to apply strong analytical frameworks and critical thinking skills to:

• Partner with ETO and functional leadership to identify, shape, and prioritize enterprise transformation initiatives aligned to Visa’s strategic and revenue objectives
• Own end‑to‑end delivery across multiple, concurrent initiatives or workstreams, coordinating stakeholders to deliver measurable outcomes in alignment with Visa’s enterprise strategy, operating principles, and values
• Define and frame complex business problems, develop hypotheses, and synthesize qualitative and quantitative insights into clear, executive‑ready recommendations
• Lead the development of business cases, implementation plans, and execution roadmaps, balancing impact, feasibility, speed, and resource constraints
• Act as a trusted thought partner to senior stakeholders, influencing decisions through strong judgment, data‑driven insights, and compelling communication
• Manage initiative execution end‑to‑end, including timelines, risks, dependencies, budgets, and resourcing
• Lead, coach, and develop team members, setting standards for analytical rigor, communication quality, and stakeholder engagement

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Qualifications

Basic Qualifications

· 8 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications

· 10 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience in management consulting, investment banking, or corporate strategy

· Strong sense of commitment and accountability, with a business-focused mindset, self-motivated to deliver work of the highest standard (i.e., strong attention to detail)

· Superior analytical and problem solving skills, with demonstrated intellectual and analytical rigor, attention to detail and ability to structure and authoring of complex presentations (i.e., deep familiarity with tools like PowerPoint, Word, Excel, etc.)

· Demonstrated ability to work in a time-sensitive team environment with excellent interpersonal and communication skills

· Experience in and/or significant exposure to the payments, financial services, or digital/technology industries preferred

· Self-starter, team oriented, collaborative, diplomatic, and flexible, with excellent presentation and spreadsheet skills, including strong oral and writing capabilities

· Strong leadership skills to influence and build credibility as a peer with leaders within Visa

· Strong ability to manage projects with multiple stakeholders and planning skills with ability to progress multiple priorities concurrently

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 151,600 to 285,600 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.