Key skills
AgileLeadershipCollaborationSales
About this role
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
A Brief Overview
Store Managers-in-Training (SMiT) are aspiring leaders focused on obtaining the skills needed to guide team members and ensure the operation's success by implementing strategies and adhering to best practices. Collaborating with the Store Manager, they will learn to oversee the store and foster a culture of high performance and engagement. They will become adept at managing daily operations through a team approach, aiming to achieve their store's business objectives. By working closely with the Store Manager, they will develop a methodical approach to operations, consistently determining which strategies to employ to drive results. To maintain customer focus and boost sales, they will learn to cultivate an engaging environment and deliver outstanding customer experience. Store Managers-in-Training are responsible for holding team members accountable and consistently meeting customer expectations. They need to prepare for the future by identifying, developing, and retaining talented teams that include Technicians and Repair Specialists. Success in this role requires being an effective communicator, a strong team builder, and a good collaborator. They must carry out the company's best practices and processes and be flexible and adaptable as Safelite's business model evolves.
What you will do
PEOPLE LEADERSHIP Team Development and Retention
• Partner with the Store Manager on the full cycle of talent fundamentals, including hiring, onboarding, coaching, training, development, performance management, termination, culture and engagement of their team.
• Identify the capabilities needed to meet the current needs of the store in partnership with Store Manager.
• Evaluate current capabilities, identify gaps, and prioritize assignments for Repair Specialists and Technicians.
• Provide regular coaching and development that focuses on recalibrations, productivity, quality, NPS and VAPs.
• Create a rewarding and positive work environment that encourages the retention of associates. Identify and address any barriers to retention, including managing associate work-related concerns.
OPERATIONAL MANAGEMENT Business and Strategy Implementation
• Support the execution of annual plans for a store by partnering with the Store Manager, delegating through the team and ensuring alignment with the district direction.
• Quantify business outcomes (i.e. revenue, NPS, job completion rate, time to serve, wiper sales, quality, profitability, COE, associate retention and engagement).
Store Operations
• Responsible for all aspects of the store operations and management, including but not limited to safety, facility management, inventory management, timecard management/records and process/policy compliance. Customer Experience
• Build a culture that prioritizes driving a great, memorable, and easy customer experience.
• Monitor and address all customer service metrics (e.g., NPS).
• Identify and remove barriers and obstacles where necessary.
OTHER Internal Collaboration
• Work across organizational boundaries to achieve results, frequently collaborating with critical colleagues such as the store managers, warehouse managers, dispatchers, and field service representatives.
Operational Best Practices
• Implement best practices from the playbook in their store and hold others accountable to do the same.
• Address challenges and remove obstacles to best practices.
• Performs repairs and recalibrations, if necessary, to meet customer demand.
Performs other duties as assigned
Complies with all policies and standards
Education Qualifications
Bachelor's Degree or equivalent practical experience Preferred
Experience Qualifications
4-6 years leadership and supervision experience, preferred
Skills and Abilities
Ability and willingness to work at multiple locations within a district
Ability to travel up to 5%
Proficiency with Microsoft Office, web applications and general office equipment.
Physical requirements are inclusive of, but not limited to, the following:
Ability to work from the Store location.
The ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver’s license with a driving record that falls within the Company requirements.
Ability to satisfy all Personal Protective Equipment (PPE) requirements as outlined in the Field Supplemental Handbook (e.g., nitrile gloves).
Ability to occasionally lift windshields, up to 35 pounds
Builds Effective Teams
• Builds trust through intentional relationship building and curiosity.
• Engages team to create a positive environment, motivated to win.
• Fosters an inclusive team that promotes safety and wellbeing.
• Assesses and selects talent, understanding the impact of talent decisions.
Communicates Effectively
• Communicates clearly and concisely with empathy.
• Provides direction and sets clear expectations, ensuring understanding and shared accountability.
• Actively listens, considers diverse perspectives and addresses concerns urgently.
Talent & Retention
• Continuously assesses talent and invests in team development.
• Continuously coaches with candor for ongoing progress; making talent decisions with pace.
• Remains flexible and adaptable, championing a dynamic and changing environment.
Knowing the Business
• Learns Safelite’s growing business model and collaborates with peers.
• Makes agile decisions to execute action plans, achieving set goals and objectives
• Prioritizes team safety, health & wellbeing to ensure sustainable business growth
Focus on the Customer
• Builds strong customer rapport, anticipating customer needs.
• Delivers exceptional customer experience.
• Resolves issues swiftly, displaying situational adaptability.
Managers Complexity
• Execute standard processes to enhance team performance.
• Consistently leverages data and experiences to solve problems effectively & efficiently.
• Adapt processes as needed for effective execution while adhering to policies and procedures.
Delivers Results
• Prioritizes team by ensuring they have the knowledge, resources and tools to achieve their goals.
• Delegates tasks effectively and removes obstacles to achieve results.
• Holds self and others accountable to deliver results.
Self-Development
• Applies growth mindset investing in own development.
• Actively seeks and incorporates feedback to enhance abilities and effectiveness.
• Demonstrates resilience in the face of challenges.
• Curious of external trends, seeks opportunities to learn and solution.
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
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