About this role
Onsite Support Technician with the following Knowledge Areas:
- Imaging
- IMACD/JML processes
- Hardware break/fix and warranty coordination
- On-site software support and troubleshooting
- Hands and Eyes support methodology
- Conference room technology and AV systems
- Supported products: Dell/HPE PCs, Microsoft OS, M365, InTune, Virtual Desktop, printers, LAN devices
Skills
- Device installation, relocation, and de-installation
- Diagnosing and resolving hardware/software issues
- Supporting AV and conferencing systems
- Documenting service actions and updating asset management tools
- Collaborating with users, internal teams, and vendors
- Adhering to customer policies and change control procedures
- Providing proactive and responsive user support