Principal Product Manager

Asurion is a leading B2B2C company serving over 300 million customers globally. They are seeking a Principal Product Manager to lead the Lifecycle Care Product Team, focusing on improving B2B client value and optimizing customer experiences across diverse programs.

Responsibilities:

• You'll work across multiple engineering and platform teams to define scalable solutions, establish integration patterns, and ensure our products deliver real business outcomes for B2B clients and their end-customers
• Own Product Definition for Scalable Client Programs
• Define integration patterns and platform capabilities that work across diverse client programs — not just one-off solutions
• Make roadmap decisions around integrations and supported configurations, grounded in data, technical feasibility, and client impact
• Articulate a strong product viewpoint, grounded in client discovery, and influence shared prioritization across engineering, commercial, and operations
• Translate insights and innovations from Asurion's consumer experience teams into scalable B2B product capabilities that drive partner adoption and program performance
• Drive Discovery and Execution Across Product and Commercial Teams
• Lead structured discovery to validate client problems before committing engineering effort
• Work across product, engineering, and commercial teams to ship — owning requirements clarity, tradeoff decisions, and launch quality
• Run experimentation where appropriate to optimize conversion, cost-to-serve, and customer experience across a large, diverse client base
• Connect Product Work to Business Outcomes
• Define and own KPIs tied to real client and business impact (e.g., time-to-live, time-to-value, cost-to-serve, retention)
• Use data and client feedback to drive iteration, not just post-launch reporting
• Partner with operations, client solutions, and commercial teams to ensure what ships actually lands

Requirements:

• 10+ years of Product Management experience in enterprise B2B, ideally in environments with complex integration, configuration, or multi-stakeholder delivery
• Exposure to customer support, service delivery, or similar operationally complex verticals is a plus
• Experience owning product definition in environments where requirements come from multiple stakeholders (commercial, engineering, operations) and need to be synthesized — not just executed
• Track record of shipping integration-heavy or configuration-driven products across multiple engineering teams
• Comfort with ambiguity: you've worked in organizations where the product operating model itself was still being defined
• Strong data instincts — you use metrics to make decisions and to tell the story of why something worked or didn't
• Clear, direct communication skills — written and verbal — with the ability to influence without authority